We have an exciting opportunity to join our team as a Funeral Planning & Central Support Co-ordinator.
You’ll provide the best end-of-life care through the delivery, support and client experience of the sales, arrangement, administration and delivery of pre-paid funeral plans, memorialisation, and aftercare services. Alongside this you’ll support frontline colleagues and the wider End of Life Services department through administration, bookings, invoicing, reporting, and processing, ensuring compliance and client-focused outcomes.
What you'll get...
- Free onsite parking
- 20% colleague discount in our retail shops
- Health & dental cash plans
- 24/7 virtual GP & fitness discounts via Aviva Digicare+ Workplace
- Employee Assistance Programme
- Life insurance & NEST pension
- Financial wellbeing tools
- Cycle-to-work & Electric Vehicle schemes
- Training & development opportunities
What to expect...
- Manage, support, and process funeral plan, website and telephone enquiries.
- Sell, arrange, and administer funeral plans, memorialisation, aftercare, and direct cremation services.
- Administer the funeral bookings process & process purchased funeral plans.
- Administer and facilitate coroner collections, deceased removals, and third-party cremations.
- Produce and process invoices and management information.
- Supporting the wider end of life services teams.
- Maintain compliance with company policies, FCA regulation, statutory legislation, Funeral Director’s Code, and FCA Code of Conduct.
- Engage in community activities, events and support aftercare initiatives.
What we're looking for...
- Strong customer service background.
- Experience in an FCA regulated environment (desirable).
- Numerically and financially aware.
- Highly organised with strong attention to detail and accuracy.
- IT literate and a competent user of MS Office.
- Great communication skills with a high level of professionalism and empathy.
- Resilient and able to work as part of a team.
About us...
We’re an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We’re owned by our 300,000+ members, have over 4,000 colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first.
Successful candidates will undergo a DBS check as part of compliance requirements.
If you are successful in your application any offer of employment will be subject to meeting pre-employment vetting requirements, in line with the regulatory framework set out by the Financial Conduct Authority (FCA). These requirements include satisfactory reference checks. Further information will be provided during the recruitment process.
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Funeral Planning Co-ordinator in Portsmouth employer: Southern Co-op
Southern Co-op is an exceptional employer that prioritises community and personal growth, making it a fantastic place for a Customer Service Assistant to thrive. With a strong emphasis on employee well-being, you’ll enjoy a range of benefits including generous discounts, healthcare plans, and opportunities for career development through internal courses and apprenticeships. Join a supportive team where your contributions truly make a difference in the lives of your neighbours and friends.
