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For Companies At a Glance
- Tasks: Assist customers, keep shelves stocked, and maintain a welcoming store environment.
- Company: Join Southern Co-op, a community-focused retailer that values its members and employees.
- Benefits: Enjoy 20% discount, 31 days leave, healthcare plans, and more perks.
- Why this job: Make a real difference in your community while gaining valuable experience and career growth.
- Qualifications: A passion for customer service and a team-oriented attitude are essential.
- Other info: This part-time role offers variety and the chance to engage with your local community.
Overview
Customer Service Assistant – Be the Friendly Face of Your Community
Looking for a part-time role that\’s full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone\’s day.
Our stores are more than just places to shop – they\’re community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won\’t just help things run smoothly – you\’ll be playing a vital role in people\’s daily lives, especially for those who need us most.
Responsibilities
- Helping customers with queries
- Keeping shelves stocked and looking great
- Serving on the checkout
- Keeping the store clean, safe and welcoming
Qualifications
- A genuine enthusiasm for great customer service
- A hands-on, can-do attitude
- A team player who\\\’s always ready to help
- Willingness to get stuck into tasks like:
- Helping customers with queries
- Keeping shelves stocked and looking great
- Serving on the checkout
- Keeping the store clean, safe and welcoming
Benefits
Why Southern Co-op?
Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it\\\’s no different for our colleagues. You\\\’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we\\\’re here to support your choices.
You\\\’ll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.
We want to put U in Southern Co-op — start your new career now.
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Customer Service Assistant employer: Southern Co-op
Contact Detail:
Southern Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service during any interactions you have with us. Whether it's through networking or informal chats, let your passion shine through. This will help us see that you're genuinely interested in making a difference in our community.
✨Tip Number 2
Get familiar with our values and community initiatives. When you understand what we stand for, you can better express how you align with our mission during conversations. This connection can set you apart from other candidates.
✨Tip Number 3
Engage with our social media platforms. Comment on posts, share your thoughts about our community efforts, and showcase your personality. This not only demonstrates your interest but also gives us a glimpse of how you interact with others.
✨Tip Number 4
Consider volunteering or participating in local events that we support. This hands-on experience can provide you with valuable insights into our community and show us your commitment to making a positive impact.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Southern Co-op is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as enthusiasm for customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences where you demonstrated teamwork and community involvement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to contribute to the community. Use specific examples from your past experiences to illustrate how you embody the qualities they are looking for.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Southern Co-op
✨Show Your Enthusiasm for Customer Service
Make sure to express your genuine passion for helping others during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles or experiences.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss instances where you collaborated with colleagues to achieve a common goal, as this role requires a strong team player who is always ready to help.
✨Prepare for Common Scenarios
Think about potential customer queries or issues that may arise in a retail environment. Be ready to discuss how you would handle these situations effectively, showcasing your problem-solving skills.
✨Emphasise Community Involvement
Since the role focuses on community engagement, be prepared to talk about how you can contribute to the store's community initiatives. Share any past experiences where you've made a positive impact in your local area.
