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For Companies At a Glance
- Tasks: Assist customers, manage stock, and maintain store cleanliness while engaging with the community.
- Company: Join Southern Co-op, a community-focused retailer dedicated to excellent service and local involvement.
- Benefits: Enjoy 20% discount, 31 days leave, healthcare plans, and career growth opportunities.
- Why this job: Make a difference in your community while developing skills in a supportive team environment.
- Qualifications: No experience needed; just bring your enthusiasm and great communication skills!
- Other info: Part-time role with full training provided; perfect for students looking to gain experience.
Overview
Customer Service Assistant – Be the Friendly Face of Your Community
Looking for a part-time role that’s full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone’s day.
Our stores are more than just places to shop – they’re community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won’t just help things run smoothly – you’ll be playing a vital role in people’s daily lives, especially for those who need us most.
What we’re looking for
- A genuine enthusiasm for great customer service
- A hands-on, can-do attitude
- A team player who’s always ready to help
- A willingness to get stuck into tasks like:
- Helping customers with queries
- Keeping shelves stocked and looking great
- Serving on the checkout
- Keeping the store clean, safe and welcoming
Why Southern Co-op?
Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.
You’ll have instant access to a huge selection of benefits, including 20% colleague discount, healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.
We want to put U in Southern Co-op — start your new career now.
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Customer Service Assistant employer: Southern Co-op
Contact Detail:
Southern Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the local community and its needs. As a Customer Service Assistant, you'll be the friendly face of the store, so understanding what matters to your customers can help you connect with them better.
✨Tip Number 2
Show your enthusiasm for customer service in your interactions. Whether it's through volunteering or participating in local events, demonstrating your commitment to the community can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills by engaging with people in various settings. The role requires excellent communication, so being comfortable striking up conversations will help you shine during any interviews.
✨Tip Number 4
Familiarise yourself with the products and services offered by Southern Co-op. Knowing what they provide will not only help you in the role but also show your genuine interest in the company during the application process.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Southern Co-op is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills. Emphasise your communication abilities, teamwork, and any previous customer service roles, even if they are not directly related.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how you can contribute to the community and provide excellent customer service, aligning with Southern Co-op's values.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in customer service roles.
How to prepare for a job interview at Southern Co-op
✨Show Your Community Spirit
Since the role involves engaging with the local community, be prepared to discuss your connection to the area. Share any experiences where you've contributed to community activities or how you plan to get involved.
✨Demonstrate Your Communication Skills
As a Customer Service Assistant, excellent communication is key. Practice answering common interview questions clearly and confidently, and think of examples that showcase your ability to connect with customers.
✨Emphasise Teamwork
Highlight your experience working in teams. Southern Co-op values collaboration, so be ready to share instances where you successfully worked with others to achieve a common goal.
✨Prepare for Customer Scenarios
Think about potential customer queries or complaints you might encounter in the role. Prepare responses that demonstrate your problem-solving skills and your commitment to providing excellent service.
