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- Tasks: Assist customers, manage stock, and maintain store cleanliness while engaging with the community.
- Company: Join Southern Co-op, a community-focused retailer dedicated to excellent service and local involvement.
- Benefits: Enjoy 20% discount, 31 days leave, healthcare plans, and career growth opportunities.
- Why this job: Make a difference in your community while developing skills in a supportive team environment.
- Qualifications: No experience needed; just bring your enthusiasm and great communication skills!
- Other info: Part-time role with full training provided; perfect for students looking to gain experience.
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We’re looking for a Customer Service Assistant who can make a real difference in their local community
Putting U in Southern Co-op
Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community.
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What we’re looking for
We’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:
- Helping customers with queries and requests
- Merchandising stock, ensuring great availability for our customers
- Assisting with stock control and replenishment
- Working on the checkout serving customers
- Helping keep the store clean, tidy and safe
- Maintaining a high standard of customer service at all times
Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes.
Why Southern Co-op?
Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.
You’ll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.
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Created on 16/07/2025 by TN United Kingdom
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Customer Service Assistant employer: Southern Co-op
Contact Detail:
Southern Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the local community and its needs. As a Customer Service Assistant, you'll be the friendly face of the store, so understanding what matters to your customers can help you connect with them better.
✨Tip Number 2
Show your enthusiasm for customer service in your interactions. Whether it's through volunteering or participating in local events, demonstrating your commitment to the community can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills by engaging with people in various settings. The role requires excellent communication, so being comfortable striking up conversations will help you shine during any interviews.
✨Tip Number 4
Familiarise yourself with the products and services offered by Southern Co-op. Knowing what they provide will not only help you in the role but also show your genuine interest in the company during the application process.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Southern Co-op is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills. Emphasise your communication abilities, teamwork, and any previous customer service roles, even if they are not directly related.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how you can contribute to the community and provide excellent customer service, aligning with Southern Co-op's values.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in customer service roles.
How to prepare for a job interview at Southern Co-op
✨Show Your Community Spirit
Since the role involves engaging with the local community, be prepared to discuss your connection to the area. Share any experiences where you've contributed to community activities or how you plan to get involved.
✨Demonstrate Your Communication Skills
As a Customer Service Assistant, excellent communication is key. Practice answering common interview questions clearly and confidently, and think of examples that showcase your ability to connect with customers.
✨Emphasise Teamwork
Highlight your experience working in teams. Southern Co-op values collaboration, so be ready to share instances where you successfully worked with others to achieve a common goal.
✨Prepare for Customer Scenarios
Think about potential customer queries or complaints you might encounter in the role. Prepare responses that demonstrate your problem-solving skills and your commitment to providing excellent service.
