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- Tasks: Assist customers, manage stock, and maintain store cleanliness while engaging with the community.
- Company: Southern Co-op is a member-owned retail chain focused on community service and support.
- Benefits: Enjoy 20% discount, 31 days leave, healthcare plans, and more perks!
- Why this job: Join a friendly team, make a difference locally, and grow your career with training opportunities.
- Qualifications: No experience needed; just bring your enthusiasm and great communication skills!
- Other info: Get involved in community activities and volunteer opportunities.
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We’re looking for a Customer Service Assistant who can make a real difference in their local community
Putting U in Southern Co-op
Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community.
What we’re looking for
We’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:
- Helping customers with queries and requests
- Merchandising stock, ensuring great availability for our customers
- Assisting with stock control and replenishment
- Working on the checkout serving customers
- Helping keep the store clean, tidy and safe
- Maintaining a high standard of customer service at all times
Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes.
Why Southern Co-op?
Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.
You’ll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.
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Customer Service Assistant employer: Southern Co-op
Contact Detail:
Southern Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the Southern Co-op brand and its values. Familiarise yourself with their community involvement and customer service ethos, as this will help you connect with the hiring team during your interview.
✨Tip Number 2
Showcase your communication skills by engaging with local community events or volunteering opportunities. This demonstrates your commitment to customer service and community spirit, which are key traits for a Customer Service Assistant.
✨Tip Number 3
Prepare to discuss how you would handle various customer scenarios. Think of examples where you've provided excellent service or resolved issues, as this will highlight your problem-solving abilities and positive attitude.
✨Tip Number 4
Network with current or former employees of Southern Co-op if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Southern Co-op is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills. Emphasise your communication abilities, teamwork, and any customer service experience, even if it's informal.
Craft a Personal Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how you can contribute to the community and provide excellent customer service.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Southern Co-op
✨Show Your Community Spirit
Since the role involves engaging with the local community, be prepared to discuss your connection to the area. Share any experiences where you've contributed to community activities or how you plan to get involved.
✨Demonstrate Your Communication Skills
As a Customer Service Assistant, excellent communication is key. Practice answering common interview questions clearly and confidently, and think of examples that showcase your ability to connect with customers.
✨Emphasise Teamwork
Highlight your experience working in teams. Southern Co-op values collaboration, so be ready to share instances where you’ve successfully worked with others to achieve a common goal.
✨Prepare for Customer Scenarios
Think about potential customer queries or complaints you might face in the role. Prepare responses that demonstrate your problem-solving skills and your commitment to providing excellent service.
