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- Tasks: Assist customers, keep shelves stocked, and maintain a welcoming store environment.
- Company: Join Southern Co-op, a community-focused retailer that values people and relationships.
- Benefits: Enjoy 20% discount, 31 days leave, healthcare plans, and more perks.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: A passion for customer service and a team-oriented attitude are essential.
- Other info: Opportunities for career growth through courses and apprenticeships available.
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Customer Service Assistant – Be the Friendly Face of Your Community
Looking for a part-time role that’s full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone’s day.
Our stores are more than just places to shop – they’re community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won’t just help things run smoothly – you’ll be playing a vital role in people’s daily lives, especially for those who need us most.
We would love you to have…
- A genuine enthusiasm for great customer service
- A team player who’s always ready to help
- A willingness to get stuck into tasks like: Helping customers with queriesKeeping shelves stocked and looking greatServing on the checkoutKeeping the store clean, safe and welcoming
But this role is more than what happens in-store. We’re all about community – so we’re looking for someone who’s ready to get involved and make a difference.
Why Southern Co-op?
Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.
You’ll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.
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Customer Service Assistant employer: Southern Co-op
Contact Detail:
Southern Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles or experiences. This will demonstrate that you genuinely care about making a positive impact.
✨Tip Number 2
Familiarise yourself with the community aspect of the role. Research Southern Co-op's involvement in local initiatives and be prepared to discuss how you can contribute to these efforts. This shows that you're not just looking for a job, but are invested in the community.
✨Tip Number 3
Prepare to discuss teamwork and collaboration. Think of examples where you've worked effectively as part of a team, especially in fast-paced environments. Highlighting your ability to support colleagues will resonate well with the hiring team.
✨Tip Number 4
Be ready to showcase your adaptability. The role involves various tasks, so share instances where you've successfully handled multiple responsibilities or adapted to changing situations. This will illustrate your readiness for the dynamic nature of the job.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Southern Co-op is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as enthusiasm for customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills. Emphasise any previous customer service roles or experiences that demonstrate your ability to engage with the community and support customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to contribute to the community. Use specific examples from your past experiences to illustrate how you embody the qualities they are looking for.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Southern Co-op
✨Show Your Enthusiasm
Make sure to express your genuine enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles or experiences.
✨Demonstrate Team Spirit
As a Customer Service Assistant, being a team player is crucial. Be prepared to discuss times when you collaborated with others to achieve a common goal or helped a colleague out.
✨Know the Company Values
Familiarise yourself with Southern Co-op's values and community focus. Highlight how your personal values align with theirs and be ready to discuss how you can contribute to their community initiatives.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you handled difficult customers or resolved issues effectively.
