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- Tasks: Assist customers, keep shelves stocked, and maintain a welcoming store environment.
- Company: Join Southern Co-op, a community-focused retailer that values people and relationships.
- Benefits: Enjoy 20% discount, 31 days leave, healthcare plans, and more perks.
- Why this job: Make a real impact in your community while gaining valuable experience and career growth.
- Qualifications: A passion for customer service and a team-oriented attitude are essential.
- Other info: Flexible part-time hours with opportunities for training and development.
Looking for a part-time role that’s full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone’s day.
Our stores are more than just places to shop - they’re community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won’t just help things run smoothly - you’ll be playing a vital role in people’s daily lives, especially for those who need us most.
We would love you to have:
- A genuine enthusiasm for great customer service
- A team player who’s always ready to help
- A willingness to get stuck into tasks like:
- Helping customers with queries
- Keeping shelves stocked and looking great
- Serving on the checkout
- Keeping the store clean, safe and welcoming
But this role is more than what happens in-store. We’re all about community - so we’re looking for someone who’s ready to get involved and make a difference.
Why Southern Co-op?
Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first - and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career - whether this is an internal course or an apprenticeship, we’re here to support your choices.
You’ll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.
Customer Service Assistant employer: Southern Co-op
Contact Detail:
Southern Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service during any interactions you have with us. Whether it's through a phone call or in-person chat, let your passion shine through. This role is all about making someone's day, so demonstrating your genuine interest in helping others will set you apart.
✨Tip Number 2
Familiarise yourself with our community initiatives and values. We’re looking for someone who’s ready to get involved and make a difference. Mentioning specific community projects or events in your conversations can show that you’re aligned with our mission.
✨Tip Number 3
Be prepared to discuss your teamwork skills. As a Customer Service Assistant, you’ll be part of a close-knit team. Share examples of how you’ve successfully worked with others in the past, highlighting your ability to collaborate and support your colleagues.
✨Tip Number 4
Demonstrate your willingness to take on various tasks. This role involves a mix of responsibilities, from serving customers to keeping the store tidy. Showing that you’re adaptable and ready to jump into different roles will make you an attractive candidate for us.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Southern Co-op is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as enthusiasm for customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills. Emphasise any previous customer service roles or experiences that demonstrate your ability to engage with the community and support customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to contribute to the community. Use specific examples from your past experiences to illustrate how you embody the qualities Southern Co-op values.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Southern Co-op
✨Show Your Enthusiasm
Make sure to express your genuine enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles or experiences.
✨Demonstrate Team Spirit
As a Customer Service Assistant, being a team player is crucial. Be prepared to discuss times when you collaborated with others to achieve a common goal or helped a colleague out.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role. Prepare responses for questions like how you would handle a difficult customer or how you would ensure the store remains welcoming and clean.
✨Emphasise Community Involvement
Since the role involves being part of a community hub, be ready to talk about your interest in community engagement. Share any past experiences where you contributed to your local community or how you plan to get involved in this new role.
