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- Tasks: Assist customers, manage stock, and maintain store cleanliness while engaging with the community.
- Company: Southern Co-op is a member-owned retail chain focused on community service and support.
- Benefits: Enjoy 20% discount, 31 days leave, healthcare plans, and more perks!
- Why this job: Join a friendly team, make a difference locally, and grow your career with training opportunities.
- Qualifications: No experience needed; just bring your enthusiasm and great communication skills!
- Other info: Get involved in community activities and volunteer opportunities.
We’re looking for a Customer Service Assistant who can make a real difference in their local community.
Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community.
What we’re looking for:
- We’re offering an exciting and varied role on a part time basis within our retail store.
- Experience in a similar role would be advantageous but not essential as full training will be provided.
- You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone.
- You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude.
- You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:
- Helping customers with queries and requests
- Merchandising stock, ensuring great availability for our customers
- Assisting with stock control and replenishment
- Working on the checkout serving customers
- Helping keep the store clean, tidy and safe
- Maintaining a high standard of customer service at all times
Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes.
Why Southern Co-op?
Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.
You’ll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.
Customer Service Assistant employer: Southern Co-op
Contact Detail:
Southern Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know your local community! As a Customer Service Assistant, you'll be the friendly face in the store, so understanding the needs and preferences of your neighbours can really help you stand out. Engage with local events or groups to show your commitment to the community.
✨Tip Number 2
Brush up on your communication skills. Since this role requires excellent interaction with customers, practice being approachable and friendly. Role-playing different customer scenarios with friends or family can help you feel more confident when it comes to striking up conversations.
✨Tip Number 3
Show your enthusiasm for customer service! When you meet potential colleagues or during any informal chats, express your passion for helping others. This positive attitude can make a lasting impression and demonstrate that you're the right fit for the team.
✨Tip Number 4
Familiarise yourself with Southern Co-op's values and community initiatives. Understanding their mission and how they support local causes will not only prepare you for interviews but also show that you align with their goals, making you a more attractive candidate.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Southern Co-op is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills. Emphasise your communication abilities, teamwork, and any previous customer service roles, even if they are not directly related.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how you can contribute to the community and provide excellent customer service, aligning with Southern Co-op's values.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Southern Co-op
✨Show Your Community Spirit
Since the role involves engaging with the local community, be prepared to discuss your connection to the area. Share any experiences where you've contributed to community activities or how you plan to get involved.
✨Demonstrate Your Communication Skills
As a Customer Service Assistant, excellent communication is key. Practice answering questions clearly and confidently, and think of examples where you've successfully helped customers or resolved issues in the past.
✨Emphasise Teamwork
Highlight your ability to work well in a team. Prepare examples of how you've collaborated with others in previous roles, showcasing your positive attitude and willingness to support your colleagues.
✨Prepare for Practical Scenarios
You may be asked to handle hypothetical customer queries during the interview. Think through common scenarios you might face in the role and how you would respond to ensure great customer service.
