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For Companies At a Glance
- Tasks: Help customers, keep shelves stocked, and create a welcoming store environment.
- Company: Join Southern Co-op, a community-focused retail team.
- Benefits: Enjoy 20% discount, 31 days leave, healthcare plans, and more.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Enthusiasm for customer service and a team player attitude.
Overview
Customer Service Assistant – Be the Friendly Face of Your Community
Looking for a part-time role that’s full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone’s day.
Our stores are more than just places to shop – they’re community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won’t just help things run smoothly – you’ll be playing a vital role in people’s daily lives, especially for those who need us most.
Responsibilities
- Helping customers with queries
- Keeping shelves stocked and looking great
- Serving on the checkout
- Keeping the store clean, safe and welcoming
What we’re looking for
- A genuine enthusiasm for great customer service
- A hands-on, can-do attitude
- A team player who’s always ready to help
Why Southern Co-op?
Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.
Benefits
- 20% colleague discount
- 31 days of annual leave (incl bank holidays)
- Healthcare plans
- Employee assistance programme
- Generous shopping discounts
- NEST pension
- Cycle-to-work scheme
- Colleague referral scheme
- And much more
You’ll have instant access to a huge selection of benefits and opportunities. We want to put U in Southern Co-op — start your new career now.
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Customer Service Assistant employer: Southern Co-op
Contact Detail:
Southern Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Southern Co-op. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer. Role-play with a friend or family member to get comfortable with handling queries and providing solutions. This will boost your confidence when it comes to the real deal.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with the hiring team, let your passion for customer service shine through. Share examples of times you've gone above and beyond for someone – it’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and benefits we offer. Let’s get you started on this exciting journey together!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that genuine enthusiasm you have for helping others and making their day better.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We love seeing how you can bring your unique touch to our community-focused environment.
Be Yourself: Don’t be afraid to let your personality come through in your writing. We’re looking for team players who are friendly and approachable, so show us who you are!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with our fantastic team!
How to prepare for a job interview at Southern Co-op
✨Show Your Enthusiasm
Make sure to express your genuine enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in the past. This will show that you’re not just looking for any job, but that you truly care about making a difference in people's lives.
✨Know the Company
Do a bit of homework on Southern Co-op before your interview. Understand their values, community focus, and the benefits they offer. This knowledge will help you tailor your answers and demonstrate that you’re a great fit for their team.
✨Prepare for Common Questions
Think about common interview questions for customer service roles, like how you handle difficult customers or work in a team. Practise your responses so you can answer confidently and clearly. Remember, it’s all about showing your hands-on, can-do attitude!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask some thoughtful questions. Inquire about team dynamics, training opportunities, or how they support career growth. This shows that you’re genuinely interested in being part of their community and growing with them.
