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- Tasks: Assist customers, keep shelves stocked, and maintain a welcoming store environment.
- Company: Join Southern Co-op, a community-focused retailer that values people first.
- Benefits: Enjoy 20% discount, 31 days leave, healthcare plans, and more perks.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: A passion for customer service and a team-oriented attitude are essential.
- Other info: Opportunities for career growth through courses and apprenticeships available.
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Customer Service Assistant – Be the Friendly Face of Your Community
Looking for a part-time role that’s full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone’s day.
Our stores are more than just places to shop – they’re community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won’t just help things run smoothly – you’ll be playing a vital role in people’s daily lives, especially for those who need us most.
We would love you to have…
- A genuine enthusiasm for great customer service
- A team player who’s always ready to help
- A willingness to get stuck into tasks like: Helping customers with queriesKeeping shelves stocked and looking greatServing on the checkoutKeeping the store clean, safe and welcoming
But this role is more than what happens in-store. We’re all about community – so we’re looking for someone who’s ready to get involved and make a difference.
Why Southern Co-op?
Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.
You’ll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.
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Customer Service Assistant employer: Southern Co-op
Contact Detail:
Southern Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles or experiences. This will demonstrate that you genuinely care about making a positive impact.
✨Tip Number 2
Familiarise yourself with the community aspect of the role. Research Southern Co-op's involvement in local initiatives and be prepared to discuss how you can contribute to these efforts. This shows that you're not just looking for a job, but are invested in the community.
✨Tip Number 3
Prepare to showcase your teamwork skills. Think of instances where you've successfully collaborated with others to achieve a common goal. Highlighting your ability to work well in a team will resonate with the values of Southern Co-op.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to take on various tasks. The role involves a variety of responsibilities, so emphasising your adaptability and eagerness to help wherever needed will make you stand out as a candidate.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Southern Co-op is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as enthusiasm for customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences where you demonstrated teamwork and community involvement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to contribute to the community. Mention specific examples of how you've helped customers in the past and why you want to work for Southern Co-op.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Southern Co-op
✨Show Your Enthusiasm for Customer Service
Make sure to express your genuine passion for helping others during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this role is all about making someone's day.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss experiences where you collaborated with colleagues to achieve a common goal, as being a team player is crucial in a community-focused environment.
✨Prepare for Common Scenarios
Think about potential customer queries or challenges you might face in the role. Prepare responses that showcase your problem-solving skills and willingness to help, as this will demonstrate your readiness for the job.
✨Emphasise Community Involvement
Since the company values community engagement, be ready to discuss how you can contribute beyond your daily tasks. Share ideas on how you could get involved in local initiatives or support community events.
