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- Tasks: Assist customers, keep shelves stocked, and maintain a welcoming store environment.
- Company: Join Southern Co-op, a community-focused retailer that values people and relationships.
- Benefits: Enjoy 20% discount, 31 days leave, healthcare plans, and more perks.
- Why this job: Make a real impact in your community while growing your career with support and training.
- Qualifications: A passion for customer service and a team-oriented attitude are essential.
- Other info: This part-time role offers variety and the chance to connect with your community.
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Customer Service Assistant – Be the Friendly Face of Your Community
Looking for a part-time role that’s full of variety and purpose? Join our retail team where no two days are the same, and every shift is a chance to make someone’s day.
Our stores are more than just places to shop – they’re community hubs where neighbours catch up, friendships are made, and support is always close at hand. As a Customer Service Assistant, you won’t just help things run smoothly – you’ll be playing a vital role in people’s daily lives, especially for those who need us most.
We would love you to have…
- A genuine enthusiasm for great customer service
- A team player who’s always ready to help
- A willingness to get stuck into tasks like: Helping customers with queriesKeeping shelves stocked and looking greatServing on the checkoutKeeping the store clean, safe and welcoming
But this role is more than what happens in-store. We’re all about community – so we’re looking for someone who’s ready to get involved and make a difference.
Why Southern Co-op?
Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our colleagues. You’ll be part of a great team and also get the chance to grow your career – whether this is an internal course or an apprenticeship, we’re here to support your choices.
You’ll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more.
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Customer Service Assistant employer: Southern Co-op
Contact Detail:
Southern Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service during any interactions you have with us. Whether it's through networking or casual conversations, let your passion shine through. This will help us see that you're genuinely interested in making a difference in our community.
✨Tip Number 2
Get familiar with our community initiatives and values. Understanding what we stand for will not only help you align your answers during interviews but also demonstrate your commitment to being part of our team and contributing positively to the community.
✨Tip Number 3
Be prepared to discuss examples of teamwork and how you've contributed to a positive environment in previous roles. We value team players, so sharing specific stories about your collaborative experiences can set you apart from other candidates.
✨Tip Number 4
Consider visiting one of our stores before applying. This will give you a feel for the atmosphere and allow you to observe how our team interacts with customers. You can mention this experience in your application, showing that you're proactive and genuinely interested in the role.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Southern Co-op is looking for in a Customer Service Assistant. Highlight key responsibilities and required skills, such as enthusiasm for customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences where you demonstrated a hands-on attitude and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to contribute to the community. Mention specific examples of how you've helped customers in the past and your willingness to engage with the local community.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Southern Co-op
✨Show Your Enthusiasm for Customer Service
Make sure to express your genuine passion for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this will demonstrate your commitment to great service.
✨Emphasise Teamwork
Highlight your ability to work well in a team. Discuss instances where you collaborated with colleagues to achieve a common goal, as this role requires a strong team player who is always ready to help.
✨Prepare for Common Scenarios
Think about potential customer queries or issues that may arise in the store. Prepare responses or solutions to these scenarios, showcasing your problem-solving skills and readiness to tackle challenges head-on.
✨Demonstrate Community Involvement
Since the role is about being part of the community, share any previous experiences where you engaged with your local area or contributed to community events. This will show your willingness to get involved and make a difference.
