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- Tasks: Support daily operations of the Burial Ground and assist families with burials and memorials.
- Company: Join a community-focused Co-op dedicated to serving local needs across southern England.
- Benefits: Enjoy 31 days leave, healthcare cash plan, training opportunities, and a 20% store discount.
- Why this job: Make a meaningful impact while working in a compassionate environment that values community service.
- Qualifications: No prior funeral industry experience needed; just bring great communication skills and empathy.
- Other info: Flexible shifts and full training provided; must be comfortable with travel to other sites.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity to join our team as a Burial Ground Consultant.
The shifts will be variable between the hours of 06:00 – 20:00 Monday to Saturday. Gate opening Saturday, Sunday and Bank Holidays when required.
You’ll be an integral part of the team, supporting the day-to-day operation of the Burial Ground and providing an outstanding service to families. You’ll provide a courteous, efficient, effective and dignified service to all clients through the arrangement and delivery of burials and memorials.
What you\’ll get..
- 31 days leave (incl bank holidays) rising to 36 with service
- 20% store discount
- Healthcare cash plan, pension & share incentive plan
- Cycle-to-work scheme
- Training & development opportunities
What to expect..
- Manage, support and process all enquiries from members of the public and clients, accurately processing all the necessary arrangements for burials.
- Be responsible for the diary and all administration systems ensuring the smooth operation of the Burial Ground.
- Promoting, advising and selling of all forms of memorialisation and value-added products and services.
- Liaise with and assist funeral directors, clergy/officiants, the bereaved and members of the public and provide the highest possible standards of service.
- Ensure all required documentation is completed and/or received in compliance with Company rules, regulations and statutory legislation. Liaising with external agencies and authorities as required.
- Ensuring the identification, storage and final disposal of cremated remains with the burial ground are undertaken and documented appropriately.
- Receive payments from clients and complete the administration of financial documentation.
- Be responsible for the security of petty cash, premises and company equipment.
- Undertake any other duties that may reasonably be required in support of the Burial Ground operation as required.
- Being proactive in community activities to promote the Burial Ground and End of life services.
What we\’re looking for..
- IT literate and a competent user of MS Office.
- Great communication skills.
- Customer facing experience.
- Excellent administration and organisational skills with strong attention to detail.
- Can display resilience and be comfortable working independently and as part of a team.
- High level of understanding, empathy, and compassion.
Training..
- Previous experience within the funeral industry is not required as we’ll provide full training.
- Travel to other sites will be required.
About Us
We’re an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We’re owned by our 300,000+ members, have over 4,000 colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first.
Successful candidates will undergo a DBS check as part of compliance requirements.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
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Burial Ground Consultant employer: Southern Co-op
Contact Detail:
Southern Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Burial Ground Consultant
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the demographics and cultural sensitivities can help you connect better with families during their time of need.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with bereaved families, being empathetic and compassionate is crucial. Consider role-playing scenarios to practice your responses.
✨Tip Number 3
Network with professionals in the funeral industry. Attend local events or join online forums to gain insights and advice from those already working in the field. This can also lead to valuable connections.
✨Tip Number 4
Be prepared for flexible working hours. Since the shifts are variable, showing your willingness to adapt to different schedules can make you a more attractive candidate for the role.
We think you need these skills to ace Burial Ground Consultant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Burial Ground Consultant. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Personal Statement: Write a compelling personal statement that showcases your empathy, communication skills, and customer-facing experience. Emphasise your ability to provide dignified service and support to families during difficult times.
Highlight Relevant Skills: Make sure to highlight your IT literacy, organisational skills, and attention to detail in your CV. Provide examples of how you've successfully managed administrative tasks or worked in a team environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Southern Co-op
✨Show Empathy and Compassion
As a Burial Ground Consultant, you'll be dealing with bereaved families. It's crucial to demonstrate your understanding and compassion during the interview. Share any relevant experiences where you've provided support or comfort to others in difficult situations.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you’ve successfully communicated with clients or colleagues in the past. Use examples that showcase your ability to listen actively and convey information clearly.
✨Demonstrate Organisational Skills
This position requires excellent administration and organisational skills. Bring examples of how you've managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised and ensure smooth operations.
✨Familiarise Yourself with the Role
Before the interview, take time to understand the responsibilities of a Burial Ground Consultant. Research the company’s values and services. This will help you tailor your answers and show your genuine interest in the position.
