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- Tasks: Support clients in making funeral and memorial choices with compassion and care.
- Company: Join Southern Co-op, a community-focused independent co-operative in southern England.
- Benefits: Enjoy 31 days leave, rising to 36, plus travel expenses and a £1,000 annual car allowance.
- Why this job: Make a meaningful impact by providing essential end-of-life services in a supportive environment.
- Qualifications: No prior experience needed; just bring empathy, communication skills, and a UK driving licence.
- Other info: Full training provided; travel to various branches is required.
The predicted salary is between 36000 - 60000 £ per year.
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Client:
Southern Co-op
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Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
e7530f3690d7
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
We\’re offering an exciting opportunity to deliver the best end of life care, support, and client experience through the arrangement and delivery of funerals, memorialisation, and aftercare services. As an Area Funeral & Memorial Consultant, you’ll be the point of contact for clients, supporting them throughout the process of making funeral and memorial choices.
This role requires travel to our branches in:
- Alton
- Ascot
- Ash Vale
- Fleet
- Frimley Green
- Liss
- Wokingham
Flexibility to support other branches may be required.
There is a fixed addition of £1,000 per annum which contributes towards business car insurance, travel time, and vehicle wear and tear. Business mileage expenses can be reclaimed.
What you\’ll get:
- 31 days leave (pro-rata, including bank holidays), rising to 36 with service
What to expect:
- Guiding clients through funeral arrangements, ensuring standards and expectations are exceeded.
- Ensuring compliance, accuracy, and high attention to detail in arrangements, memorialisation, and aftercare services.
- Liaising with internal departments and external suppliers.
- Ensuring proper care of the deceased, including daily checks and facilitating Reflection Room visits for families.
- Proactive community engagement initiatives.
What we\’re looking for:
- IT literacy and proficiency in MS Office.
- Excellent communication skills, strong organizational abilities, and attention to detail.
- Resilience and comfort working independently in a branch.
- High levels of empathy and compassion.
- UK driving license and access to own vehicle.
Training:
- No prior funeral industry experience required; full training provided.
- Travel to other sites will be necessary.
About Us:
We’re an independent Co-op operating across southern England, running convenience stores, funeral homes, crematoria, natural/woodland burial grounds, and a Starbucks franchise. Owned by our members, with over 4,000 colleagues, we are committed to sustainability and community service. Join us to serve local communities and prioritize people.
Note: Successful candidates will undergo a DBS check as part of compliance requirements.
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Area Funeral & Memorial Consultant employer: Southern Co-op
Contact Detail:
Southern Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Funeral & Memorial Consultant
✨Tip Number 1
Familiarise yourself with the funeral industry and its practices. Understanding the nuances of end-of-life care and memorialisation will help you connect with clients on a deeper level during interviews.
✨Tip Number 2
Highlight your communication skills and empathy in conversations. Since this role involves supporting clients through sensitive times, showcasing your ability to listen and provide comfort can set you apart.
✨Tip Number 3
Demonstrate your organisational skills by discussing any relevant experiences where you managed multiple tasks or projects. This will show that you can handle the responsibilities of coordinating funeral arrangements effectively.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to travel between branches. Emphasising your readiness to support various locations will demonstrate your commitment to the role and the company.
We think you need these skills to ace Area Funeral & Memorial Consultant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Area Funeral & Memorial Consultant position. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Personal Statement: Write a compelling personal statement that reflects your empathy, communication skills, and organisational abilities. Share any relevant experiences that demonstrate your suitability for supporting clients during sensitive times.
Highlight Relevant Skills: Emphasise your IT literacy, proficiency in MS Office, and any experience in customer service or community engagement. Make sure to showcase your attention to detail and resilience, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in this line of work.
How to prepare for a job interview at Southern Co-op
✨Show Empathy and Compassion
As an Area Funeral & Memorial Consultant, you'll be dealing with clients during a sensitive time. Make sure to express your understanding and compassion during the interview. Share any relevant experiences that demonstrate your ability to connect with people on an emotional level.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss how you manage multiple tasks and ensure attention to detail. You might want to provide examples of past experiences where your organisational skills made a difference.
✨Demonstrate IT Proficiency
Since the job requires IT literacy and proficiency in MS Office, be ready to talk about your experience with these tools. You could mention specific projects or tasks where you used technology to improve efficiency or communication.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about potential challenges you might face in this role and how you would approach them, especially regarding client interactions and funeral arrangements.
