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For Companies At a Glance
- Tasks: Conduct reviews and investigations on homelessness and housing decisions, handling customer complaints.
- Company: Join Southend on Sea City Council, a dynamic local authority dedicated to community service.
- Benefits: Enjoy 25 days annual leave, flexible working, and excellent training opportunities.
- Why this job: Make a real impact in the community while enjoying a supportive and innovative work culture.
- Qualifications: Knowledge of housing legislation and a relevant management qualification are essential.
- Other info: This role is predominantly remote, with only one day required in the office.
The predicted salary is between 36000 - 60000 £ per year.
Your New Organisation
Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.
Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.
Your new role
Southend on Sea City Council is seeking a senior reviews and monitoring officer to join the housing solution team on fulltime and interim basis (up to 3 months). This post is being offered as predominantly remote working (max 1 day in the office).
As a senior reviews and monitoring officer, you will be responsible for carrying out reviews and investigations on homelessness and general needs housing decisions and deal with all customer complaints and queries. You will carry out detailed, objective and factual reviews and investigations on all appeals on homeless and housing decisions in line with legislation under Housing Act 1996, part 6 and 7 as amended and extended by the Homelessness Act 2002 and the Homelessness Reduction Act 2017. You must be able to interpret complex legislation, not only restricted to the Housing Act, but including the Asylum and Immigration Act and welfare rights law in the investigation and application of appeals and reviews.
You will liaise with Solicitors and other legal experts where necessary in the preparation and presentation of witness statements in the case of a judicial review. You will advise and support the Housing Solutions Team Manager and other staff on case law changes affecting housing functions and highlight good and bad practice within the department to ensure a continuous commitment to service improvement.
Although this role is hybrid, it will be predominantly remote working.
What you\’ll need to succeed
To be successful in this role, you must have working knowledge of parts 6 & 7of the Housing Act 1996, as amended by the Homelessness Act 2002and the Homelessness Reduction Act 2017. You must have strong knowledge of caselaw, Acts, statutory amendments and guidance relating to homelessness and private sector accommodation. Knowledge of Landlord and Tenant legislation and private sector housing issues is also essential for this role.
To be considered for this role, you must be educated to certificate Level with Chartered Institute of Housing or other appropriate management qualificationand hold a legal certificate/qualification.
Member of the Chartered Institute of Housing is highly desirable but not essential.
What you\’ll get in return
When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. A full list of benefits provided by Southend Council can be viewed on the \”Why Work For Us?\” tab.
What you need to do now
If you are interested in this role, please click \’apply online\’ to forward an up-to-date copy of your CV.
Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to.
If you would like a copy of the Job Description, pleaseclick here
Southend-on-Sea City Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. All applicants for this role will require an enhanced DBS already on the update service.
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R2R103538 - 105786 - Senior Reviews & Monitoring Officer (Predominantly Remote) employer: Southend-on-Sea City Council
Contact Detail:
Southend-on-Sea City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land R2R103538 - 105786 - Senior Reviews & Monitoring Officer (Predominantly Remote)
✨Tip Number 1
Familiarise yourself with the Housing Act 1996 and its amendments, especially parts 6 and 7. Understanding these laws will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing sector, particularly those who have experience with local authorities. Engaging with them can provide insights into the role and may even lead to valuable referrals.
✨Tip Number 3
Prepare to discuss recent case law changes affecting homelessness and housing decisions. Being knowledgeable about current events in this area will show your proactive approach and readiness for the position.
✨Tip Number 4
Highlight any previous experience dealing with customer complaints or queries in your discussions. This is crucial for the role, and demonstrating your skills in conflict resolution can set you apart from other candidates.
We think you need these skills to ace R2R103538 - 105786 - Senior Reviews & Monitoring Officer (Predominantly Remote)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities and requirements of the Senior Reviews & Monitoring Officer position. Familiarise yourself with the Housing Act 1996 and related legislation to demonstrate your knowledge in your application.
Tailor Your CV: Customise your CV to highlight relevant experience and qualifications that align with the job description. Emphasise your knowledge of housing legislation, case law, and any previous roles that involved similar responsibilities.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying and how your skills and experiences make you a suitable candidate. Be specific about your understanding of the role and how you can contribute to the Housing Solutions Team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Southend-on-Sea City Council
✨Know Your Legislation
Make sure you have a solid understanding of the Housing Act 1996, including parts 6 and 7, as well as the Homelessness Act 2002 and the Homelessness Reduction Act 2017. Be prepared to discuss how these laws apply to your previous experiences.
✨Demonstrate Your Investigative Skills
Prepare examples of past investigations or reviews you've conducted, particularly in relation to homelessness or housing decisions. Highlight your ability to interpret complex legislation and how you've applied it in real situations.
✨Showcase Your Communication Skills
As this role involves liaising with solicitors and other legal experts, be ready to demonstrate your communication skills. Discuss how you've effectively communicated complex information to various stakeholders in the past.
✨Emphasise Continuous Improvement
Be prepared to talk about how you've contributed to service improvement in previous roles. Share specific examples of how you've identified good and bad practices and what steps you took to enhance service delivery.