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For Companies At a Glance
- Tasks: Assist the Children's Social Care team and handle various admin duties.
- Company: Join Southend on Sea City Council, a dynamic local authority dedicated to community service.
- Benefits: Enjoy flexible working practices and a supportive work-life balance.
- Why this job: Make a real difference in children's lives while gaining valuable experience in local government.
- Qualifications: Maths and English (grade 4) plus strong communication and organisational skills required.
- Other info: This is an 18-month fixed-term contract with a salary of £14,526.20.
Your New Organisation
Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.
Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.
Your new role
Title: Customer Support Apprentice
Salary: £14,526.20
Duration: 18 month FTC
About the role:
An unique opportunity for someone that wants to make a difference to the lives of children and families in Southend on sea. Assisting the Childrens Social Care team deliver the best outcome for their families. Working in a dynamic team that has a passion and drive to deliver. You will be completing a Business Administration apprenticeship, level 3.
Please note, the successful applicant will be exposed to sensitive data often.
Duties include:
- Responding to emails & Teams Messages in a timely manner
- Typing up meeting minutes within the agreed timescales
- Working with data & spreadsheets that could be of a sensitive nature
- General admin duties, scanning, copying & printing
- Demonstrating professionalism and integrity with all duties
To apply for this position, applicants will be required to apply directly via the training provider via this link: https://www.findapprenticeship.service.gov.uk/apprenticeship/VAC1000332788
Applications made via this microsite, are unable to be considered.
If you have any questions please email resourcing@southend.gov.uk
What you\’ll need to succeed
What you need to succeed:
Maths and English (grade 4)
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
To apply for this position, applicants will be required to apply directly via the training provider via this link: https://www.findapprenticeship.service.gov.uk/apprenticeship/VAC1000332788
Applications made via this microsite, are unable to be considered.
If you have any questions please email resourcing@southend.gov.uk
What you need to do now
If you are interested in this role, please click \’apply online\’ to forward an up-to-date copy of your CV.
If you would like a copy the Job Description, please click here
To apply for this position, applicants will be required to apply directly via the training provider via this link: https://www.findapprenticeship.service.gov.uk/apprenticeship/VAC1000332788
Applications made via this microsite, are unable to be considered.
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R2R103499 - Customer Support Apprentice - 18 months FTC employer: Southend-on-Sea City Council
Contact Detail:
Southend-on-Sea City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land R2R103499 - Customer Support Apprentice - 18 months FTC
✨Tip Number 1
Familiarise yourself with the services provided by Southend on Sea City Council. Understanding their role in the community will help you demonstrate your passion for making a difference during any interviews or discussions.
✨Tip Number 2
Highlight your communication and customer care skills. Since this role involves assisting families and children, showcasing your ability to empathise and communicate effectively can set you apart from other candidates.
✨Tip Number 3
Prepare for potential questions about handling sensitive data. Given the nature of the role, being able to discuss how you would approach confidentiality and professionalism will show your readiness for the position.
✨Tip Number 4
Demonstrate your organisational skills by discussing any relevant experiences where you managed multiple tasks or projects. This will reassure the interviewers of your ability to handle the administrative duties required in the role.
We think you need these skills to ace R2R103499 - Customer Support Apprentice - 18 months FTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer Support Apprentice position. Tailor your application to highlight how your skills align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and education. Highlight any previous customer service or administrative roles, as well as your communication and IT skills.
Write a Compelling Cover Letter: Although not explicitly mentioned, a cover letter can enhance your application. Use it to express your passion for helping children and families, and explain why you want to work for Southend on Sea City Council.
Follow Application Instructions: Make sure to apply directly via the provided link to the training provider. Double-check that all required documents are included and that you have followed the application process correctly.
How to prepare for a job interview at Southend-on-Sea City Council
✨Show Your Passion for Community Service
Make sure to express your enthusiasm for working with children and families in the community. Highlight any previous experiences or volunteer work that demonstrate your commitment to making a positive impact.
✨Demonstrate Your Communication Skills
Since the role involves responding to emails and messages, be prepared to discuss how you effectively communicate in various situations. You might want to share examples of how you've handled difficult conversations or provided excellent customer service.
✨Highlight Your Attention to Detail
Given the sensitive nature of the data you'll be working with, it's crucial to showcase your attention to detail. Prepare to discuss specific instances where your meticulousness has led to successful outcomes in previous roles or projects.
✨Prepare for Problem-Solving Scenarios
Think about potential challenges you might face in this role and how you would address them. Be ready to provide examples of how you've approached problem-solving in the past, especially in a team setting.
