Complex Care Assistants

This is a rewarding opportunity for candidates who want to make a genuine difference to people's lives, supporting our residents within our Brook Meadows residential home, located in Southend on Sea. You will work alongside our residents, colleagues, families, health professionals and other partner agencies to provide high-quality, best practice, and person-centred support.

About The Role

As one of our amazing Complex Care Assistants, you will provide support and care to our residents, maximising their independence, whilst supporting their health and wellbeing.

Your Responsibilities Will Include

• Maintaining and promoting high standards of care by understanding each patient’s individual needs, preferences and circumstances and following their agreed care programme.
• Providing personal care, always maintaining residents' dignity, privacy, respect and independence.
• Encouraging patients to develop their daily living skills, build confidence and maximise their independence and potential.
• Promoting a person-centred approach to care and recovery, acting as an advocate for patients and supporting them to achieve their desired outcomes while promoting their health, safety and wellbeing.
• Observing, recording and reporting changes in patients’ physical or mental health, behaviour, circumstances or care needs, ensuring relevant information is communicated promptly to the Team Leader.
• Providing compassionate support to patients during times of crisis, helping them access appropriate services and ensuring their needs are responded to effectively.
• Assisting with the training, guidance and development of colleagues, sharing knowledge and contributing to a supportive, collaborative team committed to delivering high-quality care.
• Working directly with patients, external agencies and other stakeholders to address day-to-day service needs and support effective communication and coordinated care.
• Taking responsibility for delivering safe, effective and high-quality care, recognising and reporting incidents, safeguarding concerns and any risks in accordance with organisational policies and procedures.
• Supporting a diverse range of vulnerable adults from different backgrounds, respecting their individual needs, choices, beliefs, identities and personal circumstances.
• Carrying out moving and handling activities safely and in accordance with relevant training, individual care plans and organisational procedures.
• Undertaking clinical observations within the scope of training and competence, reporting any concerns or changes in patients’ conditions appropriately.
• Supporting patients’ sensory, social, emotional and physical needs, promoting engagement, meaningful activities and overall wellbeing.
• Using all equipment and medication responsibly, safely and appropriately, following relevant training, procedures and guidance.
• Maintaining a safe, clean and welcoming environment, protecting the health, safety and welfare of patients, colleagues and visitors in accordance with the company’s Health and Safety policy.
• Working within the relevant legal and regulatory framework, adhering to statutory requirements, organisational policies, procedures and professional standards.
• Promoting equality, diversity, inclusion and equal opportunities in all aspects of working practice, ensuring every patient is treated fairly and with respect.
• Maintaining confidentiality and handling personal and sensitive information appropriately in accordance with GDPR and organisational requirements.
• Working collaboratively with colleagues and contributing positively to the overall delivery and continuous improvement of the service.

About You

We are looking for people who genuinely care about supporting others and who share our commitment to person-centred practice, independence and empowerment.

You Will Ideally Have

• A warm, respectful and compassionate approach.
• A genuine commitment to promoting independence and choice.
• Good communication and interpersonal skills.
• The ability to build professional and positive relationships.
• The ability to maintain confidentiality and professional boundaries.
• Good organisational skills and attention to detail.
• The ability to keep accurate records and communicate information clearly.
• The confidence to work as part of a team and alongside other professionals.
• A willingness to undertake training and develop your knowledge and skills.
• An understanding of safeguarding and the importance of protecting vulnerable adults.
• A flexible and positive approach to working in a varied support environment.
• Previous experience in health or social care, learning disabilities, supported living or a similar setting is desirable but is not essential. We will consider applicants based on their values, transferable skills, suitability for the role and willingness to learn.
• A Level 2 or Level 3 qualification in Health and Social Care is desirable but not essential.
• Literacy and numeracy to at least GCSE grade C/Level 4 in English and maths, or equivalent.
• Ability to work flexibly, including evenings, weekends, and bank holidays.

What We Offer

• Variety of contracted hours, ranging from full time (37.5 p/w) to part time.
• Fixed term or permanent roles.
• Comprehensive induction and role‑specific training
• Ongoing training and development opportunities
• Opportunities to develop your career within social care
• The opportunity to make a genuine difference to people's lives

Southend Care is committed to safeguarding and promoting the welfare, rights and dignity of the people we support.

Appointment will be subject to appropriate pre‑employment checks, including identity and right-to‑work checks, references and an appropriate Disclosure and Barring Service (DBS) enhanced check.

Please note that Southend Care is unable to provide visa sponsorship for this position. Applicants must already have the right to work in the UK for the hours required for this role (adhering to Working Time Regulations) and be able to provide appropriate evidence of their right to work as part of the recruitment process.

We are committed to equality, diversity, and inclusion and welcome applications from people from all backgrounds. We will consider reasonable adjustments throughout the recruitment process and, where appropriate, in the workplace.

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