At a Glance
- Tasks: Lead quality assurance and continuous improvement in adult social care services.
- Company: Southend Care, a passionate organisation dedicated to outstanding care.
- Benefits: Competitive salary, 27 days leave, learning opportunities, and employee support.
- Other info: Join a dynamic team with direct access to senior leaders.
- Why this job: Make a real difference in shaping quality care for those in need.
- Qualifications: Experience in adult social care leadership and quality assurance required.
The predicted salary is between 45000 - 55000 £ per year.
Location: Southend-on-Sea
Salary: £45,000 to £55,000 depending on experience
Job type: Full Time
Hours: 37.5 hours per week
Are you an experienced leader in adult social care with a passion for quality, continuous improvement and delivering outstanding care? Southend Care is looking for an ambitious and motivated Quality Lead and Registered Manager to play a pivotal role in shaping quality across our organisation while maintaining Registered Manager responsibility for our CQC regulated Shared Lives scheme. This is a unique opportunity to work directly with the Director of Operations, influencing quality across a diverse range of adult social care services and helping ensure the people we support receive safe, effective and person-centred care.
About the role
As Quality Lead, you will champion continuous improvement across Southend Care. You'll lead our quality assurance programme, support services to prepare for inspections, identify opportunities for learning and improvement, and provide assurance to senior leaders through insightful reporting and analysis. Alongside this organisation-wide role, you will be the Registered Manager for our Shared Lives scheme, ensuring the service continues to provide high quality, family-based support that enables people to live fulfilling and independent lives. This is an opportunity to make a real difference, influencing organisational strategy while supporting frontline services to achieve the highest standards of care.
Key responsibilities:
- Lead Southend Care's quality assurance and continuous improvement programme.
- Chair our Quality Improvement Forum and improvement working groups.
- Coordinate audits, mock inspections and quality reviews to support regulatory readiness.
- Analyse quality and performance information to identify themes, risks and opportunities.
- Support managers to implement meaningful service improvements.
- Promote organisational learning from audits, inspections, complaints and compliments.
- Maintain Registered Manager responsibility for our Shared Lives scheme.
- Lead the Shared Lives team, ensuring compliance with CQC regulations and best practice.
- Develop positive relationships with commissioners, partners, carers and families to strengthen and grow the Shared Lives service.
- Promote a culture of innovation, accountability and continuous improvement across Southend Care.
About you
We're looking for someone who:
- Has significant experience leading regulated adult social care services.
- Has experience as a Registered Manager or can demonstrate they meet CQC Registered Manager requirements.
- Has experience of quality assurance, service improvement or inspection readiness.
- Has excellent leadership, communication and report writing skills.
- Can analyse information, identify themes and translate findings into meaningful improvements.
- Is confident providing constructive challenge and supporting services to improve.
- Has a strong understanding of adult social care legislation, safeguarding and regulation.
- Shares our values of being Caring, Passionate, Diverse, Empowering and Innovative.
- Experience of Shared Lives is desirable but not essential.
What we offer:
- Competitive salary of £45,000 to £55,000
- A unique organisation-wide leadership role
- Direct access to senior leaders and the opportunity to shape continuous improvement
- Learning and development opportunities
- 27 days annual leave plus bank holidays
- Contractual sick pay
- Death in Service benefit
- Nest Pension Scheme
- Employee Assistance Programme
- Blue Light Card
- Refer a Friend Scheme
- Free DBS
To apply please send a covering letter & CV by email via the button below. We reserve the right to close the position early if a suitable candidate is identified.
Quality Lead and Registered Manager in Essex employer: Southend Care Ltd
Southend Care Ltd is an exceptional employer that prioritises a supportive and collaborative work environment, making it an ideal place for HR professionals to thrive. With a focus on employee wellbeing and development, we offer flexible working arrangements and opportunities for professional growth, ensuring that our team members feel valued and empowered in their roles. Join us in making a meaningful impact across our care services while enjoying the benefits of a friendly and dynamic workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Lead and Registered Manager in Essex
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Southend Care Ltd.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Southend Care Ltd!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Southend Care Ltd, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Southend Care Ltd or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Quality Lead and Registered Manager in Essex
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Southend Care Ltd:Before hitting send, make sure to tailor your application specifically to Southend Care Ltd! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Southend Care Ltd
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
