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For Companies At a Glance
- Tasks: Create unforgettable travel experiences for passengers on high-speed trains.
- Company: Join Southeastern, one of Britain's busiest train operators with a commitment to community and service.
- Benefits: Enjoy great pay, 28 days leave, free rail travel, and a final salary pension.
- Why this job: Make a real impact on people's journeys while gaining valuable qualifications and experience.
- Qualifications: Passion for customer service, face-to-face experience, and excellent communication skills required.
- Other info: Apply early as the vacancy may close quickly; live within 15 miles of your depot.
Looking for a career that means more? Become a Southeastern On Board Manager based from either Faversham, Ramsgate or Dover.
- Imagine the satisfaction you’ll feel when your customer service skills and positivity make someone’s journey one they’ll never forget.
- Our training will take you from trainee to On Board Manager and give you a nationally-recognised qualification.
- Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to create special moments.
Can you move people? Apply now.
What you’ll do
Give people an outstanding experience when they travel on our high-speed trains. This means greeting people when they step on board, offering information and advice about their journey, and ensuring our trains are always safe, welcoming spaces to be in.
Hundreds of passengers will be relying on your positive energy and proactive problem-solving to make their experience nothing short of amazing.
Your training
- As a Trainee On Board Manager you’ll be enrolled into our Apprenticeship Programme.
- You’ll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to safety procedures.
Your shifts
- You will work a varied shift pattern, which includes weekends, bank holidays and nights.
- Shifts can start as early as 4.30am and some shifts will finish as late as 1.30am, after the last train has dispatched.
The experience you’ll need
You don’t need railway experience to do this role. We’re looking for people from all backgrounds to join our team.
All you need is:
- a passion for making every passenger journey the best it can be
some face-to-face customer service experience - some experience taking payments and handling cash
excellent communication skills - the ability to be proactive and use your initiative
- good attention to detail.
However, we can only consider your application if you live within a 15-mile radius of the depot you’re applying for. That way, we can make sure you get a good amount of rest between shifts and your journeys to and from work are safe.
Other things to know
- This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
- All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
- If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.
Find out more about our recruitment process and get tips to help you apply.
What you’ll get in return
Along with your salary, the rewards you’ll get include:
- a final salary pension
- 28 days annual leave allowance (including bank holidays)
- free rail travel across our networks.
Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.
About The Company
A bit about Southeastern
We’re one of Britain’s busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 400,000 passengers and serving 180 stations.
However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.
It’s also about making our railway a great place to work and our team one that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.
Locations
Trainee/Apprentice On Board Manager employer: Southeastern Railway
Contact Detail:
Southeastern Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee/Apprentice On Board Manager
✨Tip Number 1
Familiarize yourself with Southeastern's values and mission. Understanding what makes their service unique will help you convey your passion for customer service during the interview.
✨Tip Number 2
Highlight any previous customer service experience you have, even if it's not in the railway industry. Be ready to share specific examples of how you've positively impacted a customer's experience.
✨Tip Number 3
Prepare to discuss your ability to handle challenging situations. Think of instances where you had to use your initiative or problem-solving skills to ensure a positive outcome for a customer.
✨Tip Number 4
Since shifts can start early or finish late, be ready to demonstrate your flexibility and willingness to work varied hours. This shows your commitment to the role and the team.
We think you need these skills to ace Trainee/Apprentice On Board Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Trainee On Board Manager. Highlight your customer service experience and how it aligns with creating memorable journeys for passengers.
Tailor Your CV: Customize your CV to emphasize relevant skills such as communication, attention to detail, and proactive problem-solving. Include any face-to-face customer service experience and payment handling skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for the role. Mention why you want to work for Southeastern and how you can contribute to their mission of enhancing passenger experiences.
Check Your Location: Ensure you meet the location requirement by confirming that you live within a 15-mile radius of the depot you are applying for. This is crucial for your application to be considered.
How to prepare for a job interview at Southeastern Railway
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing outstanding customer experiences. Share specific examples from your past where you went above and beyond to help someone, as this aligns perfectly with the role's focus on creating memorable journeys.
✨Demonstrate Proactive Problem-Solving Skills
Prepare to discuss situations where you had to think on your feet and resolve issues quickly. Highlight your ability to remain calm under pressure and how you can use your initiative to enhance passenger experiences.
✨Communicate Clearly and Effectively
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your ability to engage with others.
✨Understand the Shift Patterns
Familiarize yourself with the varied shift patterns mentioned in the job description. Be prepared to discuss your flexibility and willingness to work during weekends, bank holidays, and nights, demonstrating your commitment to the role.