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For Companies At a Glance
- Tasks: Provide top-notch customer service and ensure a welcoming station environment.
- Company: Join Southeastern, one of Britain's busiest train operators serving London and Kent.
- Benefits: Enjoy great pay, 28 days leave, free rail travel, and a final salary pension.
- Why this job: Make a real impact in your community while enjoying varied roles and shifts.
- Qualifications: No railway experience needed; just bring your passion for customer service and teamwork.
- Other info: Apply early as the vacancy may close quickly due to high interest.
Looking for a career that can take you places? Join our Southeastern station team at one of our Kent Stations.
- Imagine the pride you’ll feel knowing your care and customer service is creating a special place within your community.
- Our stations have many roles, from working on our platforms to selling tickets. Giving you lots of long-term options and plenty of variety.
- Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to create special connections.
Can you move people? Apply now.
What you’ll do
Help make every journey through our station an enjoyable one. This means providing top-notch customer service, always following safety protocols, and making our stations clean, welcoming spaces to be in.
Our Station teams are made up of a variety of roles. These include positions on our platforms and gatelines as well as in our ticket offices. We also have team members who provide general support across a few stations (this often requires a full driving licence). And on our high-speed services we have Passenger Hosts.
Depending on your role, you may spend your time:
- making sure trains are dispatched safely and on time from our platforms
- inspecting tickets and helping passengers get through our gatelines
- cleaning and tidying our stations
- answering passenger questions and helping them get where they need to be
- dealing with lost property
- selling tickets and promoting activities on our railway
- conducting regular safety and security checks.
Your shifts
- You will work a varied shift pattern, which includes weekends, bank holidays and nights.
- Shifts may start as early as 5.30am and some will finish after the last train has dispatched at night.
- At certain stations, you may also spend some of your shifts working alone.
The experience you’ll need
You don’t need railway experience to do this role. We’re looking for people from all backgrounds to join our team.
All you need is:
- a passion for making every passenger journey the best it can be
- excellent people and communication skills
- some customer service experience
- a proactive and positive attitude
- the ability to work well in a team
- the ability to handle challenging situations well.
Given the start and end times of shifts, it’s also best to have your own transport to get to and from your place of work.
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.
Other things to know
- This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
- All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
- If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.
Find out more about our recruitment process and get tips to help you apply.
What you’ll get in return
Along with your salary, the rewards you’ll get include:
- a final salary pension
- 28 days annual leave allowance (including bank holidays)
- free rail travel across our networks.
Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.
A bit about Southeastern
We’re one of Britain’s busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 400,000 passengers and serving 180 stations.
However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.
It’s also about making our railway a great place to work and our team one that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.
Locations
Customer Service Advisor employer: Southeastern Railway
Contact Detail:
Southeastern Railway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the Southeastern stations and their services. Understanding the specific roles available and how they contribute to customer experience will help you stand out during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've positively impacted customer experiences in previous roles. This will demonstrate your passion for making every passenger journey enjoyable.
✨Tip Number 3
Be ready to discuss how you handle challenging situations. Think of specific instances where you successfully resolved conflicts or provided support, as this aligns with the proactive attitude they are looking for.
✨Tip Number 4
Since shifts can start early or finish late, ensure you have a reliable transport plan. Mentioning this in your application shows that you are prepared and committed to fulfilling the role's requirements.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Your Customer Service Skills: Make sure to emphasize your customer service experience in your application. Use specific examples that showcase your ability to handle challenging situations and provide excellent service.
Show Your Passion for the Role: Express your enthusiasm for making every passenger journey enjoyable. Mention any relevant experiences or motivations that align with the company's mission of creating special connections within the community.
Tailor Your CV: Customize your CV to reflect the skills and experiences that are most relevant to the Customer Service Advisor role. Focus on teamwork, communication skills, and any proactive initiatives you've taken in previous positions.
Be Mindful of Shift Requirements: Acknowledge the varied shift patterns mentioned in the job description. If you have your own transport, mention it in your application to demonstrate your readiness to meet the job's logistical demands.
How to prepare for a job interview at Southeastern Railway
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the role's focus on creating enjoyable journeys.
✨Demonstrate Communication Skills
Since the job requires excellent people and communication skills, prepare to discuss how you've effectively communicated in previous roles. Consider role-playing scenarios where you had to handle challenging situations or answer passenger questions.
✨Highlight Teamwork Experience
The ability to work well in a team is crucial for this position. Be ready to share examples of how you've collaborated with others in past jobs, emphasizing your proactive and positive attitude in group settings.
✨Prepare for Shift Flexibility
Understand that the role involves varied shift patterns, including weekends and nights. Be prepared to discuss your availability and willingness to adapt to different schedules, showcasing your commitment to the job.