The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor do?
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include:
- Interpreting customer concerns and comments and liaising with Service Technicians.
- Booking/scheduling vehicle services.
- Liaising with customers about any additional work required.
- Estimating time and costs associated with repairs.
- Handling customer complaints.
- Responding to customer requests.
- Tracking the vehicle through the workshop.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world's leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world's premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.
We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans. We are looking for people who share our passion to join our highly successful retail apprenticeship programme.
#J-18808-Ljbffr
Customer Service Advisor employer: Southeast Motors
Southeast Motors is an exceptional employer for Vehicle Technicians, offering a competitive salary and an impressive benefits package, including manufacturer training and a clear career progression pathway. Located in Basingstoke, you will work in a state-of-the-art workshop with the latest Jaguar Land Rover technology, ensuring you are at the forefront of automotive innovation while enjoying a supportive and flexible work culture.
