Description
Location : Lewes, with travel across Sussex area
Hours : 37 hours per week Lead Housing Services That Change Lives
At Southdown, we believe everyone should have a safe home, strong support, and the opportunity to live well. As one of the South East's leading housing, care and support providers, we're looking for an exceptional leader to join us as our new Head of Housing Operations.
This is a pivotal senior leadership role with responsibility for housing management and property services across our organisation. You'll lead high-performing teams, shape service delivery, drive continuous improvement, and ensure hundreds of residents receive excellent services that are safe, compliant and customer focused.
The Opportunity
As a member of the Chief Operating Officer Leadership Team, you will provide strategic and operational leadership across housing management and property services, translating organisational priorities into excellent services and measurable outcomes.
You'll oversee:
Housing management services Repairs and maintenance Property compliance and safety Tenancy sustainment Rent collection Allocations and lettings Void management Service performance and customer experience Operational budgets of approximately £4.5 million
This is an exciting opportunity to lead change, champion innovation, and help shape the future of housing services at Southdown.
What You'll Do
Provide operational leadership and translate strategic objectives into operational priorities and deliver measurable improvements.
Lead and develop Housing Services and Property Services managers, creating a high-performing and accountable leadership team Use performance data and customer feedback to drive decision-making and continuous improvement Drive a culture of customer focus, continuous improvement and innovation Contribute to organisational leadership as a member of the wider senior leadership team Deliver outstanding services to our tenants, shared owners and operational teams Manage significant operational budgets and reinvestment programmes Ensure effective, efficient and resident-focused housing and property services Improve tenant satisfaction through insight, engagement and excellence in service delivery Lead operational change programmes and technology-enabled service improvements Ensure property safety and compliance and ongoing assurance Maintain robust governance, assurance and risk management arrangements Ensure compliance with housing regulation, consumer standards, health and safety requirements and organisational policies Provide confidence to C-Suite leaders and board members through effective reporting and performance management Manage resources effectively Deliver value for money while maintaining high-quality services Build productive relationships with contractors, local authorities, commissioners and partner organisations About You
You will be an experienced housing leader who combines strategic thinking with operational excellence You will have experience in leading operational functions within a registered provider of social housing
be that within Housing Services, repairs and maintenance or asset management We are committed to building a workforce that reflects the diverse communities we serve. We particularly encourage applications from people from minority ethnic backgrounds, who are currently underrepresented within our leadership. All appointments are made on merit through a fair and transparent recruitment process.
Perks and benefits:
Health cost cash-back scheme:
access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover Interest-free loans:
assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car Access to the Easit Network:
discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets Blue Light card:
access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors Free advice and counselling service:
confidential emotional support and practical guidance from our independent telephone service 27 days paid holiday
(increasing to 32 days after 5 years service) plus
Head of Housing Operations in London employer: Southdown
Southdown is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a strong commitment to the community, employees benefit from generous perks such as health cost cash-back schemes, interest-free loans, and extensive training opportunities, all while working in the picturesque location of Lewes. Join us in making a meaningful impact in the lives of those we serve, while enjoying a fulfilling career in the social care sector.
