Lewes, with travel across Sussex area Hours: 37 hours per week Lead Housing Services That Change Lives At Southdown, we believe everyone should have a safe home, strong support, and the opportunity to live well. As one of the South East's leading housing, care and support providers, we're looking for an exceptional leader to join us as our new Head of Housing Operations. This is a pivotal senior leadership role with responsibility for housing management and property services across our organisation. As a member of the Chief Operating Officer Leadership Team, you will provide strategic and operational leadership across housing management and property services, translating organisational priorities into excellent services and measurable outcomes. Housing management services Property compliance and safety Rent collection Allocations and lettings Service performance and customer experience This is an exciting opportunity to lead change, champion innovation, and help shape the future of housing services at Southdown. Lead and develop Housing Services and Property Services managers, creating a high-performing and accountable leadership team Use performance data and customer feedback to drive decision-making and continuous improvement Ensure effective, efficient and resident-focused housing and property services Ensure property safety and compliance and ongoing assurance Maintain robust governance, assurance and risk management arrangements Ensure compliance with housing regulation, consumer standards, health and safety requirements and organisational policies Provide confidence to C-Suite leaders and board members through effective reporting and performance management Deliver value for money while maintaining high-quality services Build productive relationships with contractors, local authorities, commissioners and partner organisations You will be an experienced housing leader who combines strategic thinking with operational excellence You will have experience in leading operational functions within a registered provider of social housing be that within Housing Services, repairs and maintenance or asset management We are committed to building a workforce that reflects the diverse communities we serve. Health cost cash-back scheme: access to our health insurance scheme which covers dental, optical, physical therapies and other medical treatments with the option to add greater levels of cover ~ Interest-free loans: assistance with larger costs that arise such as tenancy deposits, season travel tickets or buying a car ~ Access to the Easit Network: discounts and incentives on train, bus and car journeys such as 15% off eligible daily and season rail tickets ~ Blue Light card: access to discount services for the social care sector with savings across thousands of online shops, restaurants, and high-street vendors ~ Free advice and counselling service: confidential emotional support and practical guidance from our independent telephone service ~27 days paid holiday (increasing to 32 days after 5 years service) plus bank holidays Hybrid and flexible working Ongoing training and development opportunities: Our award-winning in-house training team will help you to gain valuable qualifications, continually develop your skills and build a great career with the largest provider of housing, care and support in Sussex Significant senior management experience within social housing, housing management, property services or a related customer-focused environment Experience using data and insight to improve outcomes and customer experience Experience leading change, transformation and digital innovation Strong financial management and budgetary experience Strong knowledge of housing regulation, compliance and service performance. Level 5 qualification in Housing (CIH or equivalent) or willingness to work towards and achieve this A Basic Disclosure and Barring Service (DBS) check, which will be paid for by Southdown A full driving licence is desirable along with access to your own vehicle or a vehicle insured for you Shape the future direction of housing services Join UsIf you're an inspirational housing leader with the ambition to deliver outstanding services, improve resident outcomes and lead through change, we'd love to hear from you. We encourage you to submit your application as soon as possible.
Head of Operations - Housing in Brighton employer: Southdown
Southdown is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a strong commitment to the community, employees benefit from generous perks such as health cost cash-back schemes, interest-free loans, and extensive training opportunities, all while working in the picturesque location of Lewes. Join us in making a meaningful impact in the lives of those we serve, while enjoying a fulfilling career in the social care sector.
