At a Glance
- Tasks: Answer calls, book appointments, and provide a warm welcome to pet owners.
- Company: Join CVS, a leading veterinary services provider passionate about pets.
- Benefits: Enjoy competitive pay, generous leave, and staff discounts on veterinary services.
- Other info: Clear career pathway for growth and development in a supportive team.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience is essential; love for animals is a plus!
The predicted salary is between 12 - 12 £ per hour.
Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Nine Mile Veterinary Hospital.
Location: 177 Nine Mile Ride, Wokingham RG40 4JD
Contract: Permanent
Hours: 33
Shift Pattern: to be advised: to cover five days a week, starting at 8am or finishing at 7pm and 1 in 4 Saturday mornings
About CVS: CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing three main business areas; our veterinary practices, diagnostic laboratories and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.
Responsibilities:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
Qualifications and Experience:
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
- Salary in line with the National Minimum Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders and lots more!
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the 'Apply Now' button below.
Receptionist in Wokingham employer: Southdown Veterinary Group
Southdown Veterinary Group is an exceptional employer, offering a supportive work culture where your passion for animal welfare can truly shine. Located in Middlesbrough, our team enjoys competitive benefits such as annual leave and staff discounts, alongside ample opportunities for professional growth in a dynamic emergency veterinary environment. Join us to make a meaningful impact on the lives of pets and their owners while working with a dedicated team of professionals.
Contact Details:
Southdown Veterinary Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Wokingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CVS and their values. This will help you connect with the team and show that you're genuinely interested in making pets a priority.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll need to be an excellent communicator. Try role-playing common scenarios with a friend to boost your confidence and prepare for those tricky questions.
✨Tip Number 3
Show off your empathy! During the interview, share examples of how you've handled emotional situations in the past. This will demonstrate your ability to provide a warm and welcoming experience for clients and their pets.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the CVS site. It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our team.
We think you need these skills to ace Receptionist in Wokingham
Some tips for your application 🫡
Show Your Passion for Pets:When writing your application, let your love for animals shine through! Mention any relevant experiences you have with pets or in a veterinary setting to show us you're the right fit for our team.
Tailor Your CV:Make sure your CV highlights your previous receptionist experience and customer service skills. We want to see how your background aligns with the responsibilities of the role, so don’t hold back!
Be Personable:In your cover letter, adopt a friendly tone that reflects the warm and welcoming atmosphere we strive for at CVS. We’re looking for someone who can connect with clients, so let your personality shine!
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Southdown Veterinary Group
✨Know Your Stuff About Pets
Brush up on your knowledge about common pets and their needs. Being able to chat confidently about animals will show your passion and help you connect with the interviewers, who are likely just as enthusiastic about pets as you are!
✨Practice Your Customer Service Skills
Since you'll be dealing with clients regularly, think of scenarios where you might need to handle difficult situations or emotional clients. Practising how to respond with empathy and professionalism can really set you apart during the interview.
✨Show Off Your Team Spirit
CVS values teamwork, so be ready to share examples of how you've worked well in a team before. Highlighting your collaborative skills and positive attitude will demonstrate that you're a great fit for their supportive environment.
✨Get Familiar with the Role
Make sure you understand the responsibilities of a Veterinary Receptionist. Review the job description and think about how your previous experience aligns with those tasks. This will help you answer questions more effectively and show that you're genuinely interested in the role.
