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For Companies At a Glance
- Tasks: Manage calls, schedule appointments, and provide emotional support to pet owners.
- Company: Join CVS Vets, a leading veterinary group focused on putting pets first.
- Benefits: Competitive salary, five weeks annual leave, staff discounts, and wellbeing support.
- Other info: Inclusive workplace celebrating diversity with excellent career growth opportunities.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience required; veterinary experience is a bonus.
The predicted salary is between 12 - 12 £ per hour.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of Veterinary Receptionist at our Winchester practice.
Role Details
- Location: Easton Lane, Winchester SO23 7RU
- Contract: Permanent, part-time 22-27 hours a week
- Shift pattern: to be discussed, with varying hours between 8am and 7pm plus every other Saturday
About CVS Vets
Joining a CVS Vets-owned practice is more than starting a job – it’s the beginning of a rewarding career with one of the UK’s leading veterinary groups. With a network of over 500 practices and more than 8,000 professionals, we’re focused on putting pets first.
Responsibilities
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Ensure every client feels welcomed and valued at our practice
Who We’re Looking For
- Previous experience as a receptionist is a must; experience in a veterinary setting is a bonus
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You
- Salary aligned with the National Minimum Wage
- Five weeks’ annual leave (pro-rata) per annum, plus bank holidays
- Long Service Award – an extra day of annual leave for each year of service (up to five additional days)
- Staff discount scheme on veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, for pet medicines, products, and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated
CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We’re committed to building a workforce that reflects the diverse communities we serve.
Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Receptionist in Winchester employer: Southdown Veterinary Group
Contact Detail:
Southdown Veterinary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Winchester
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on CVS Vets. Familiarise yourself with their values and services. This will help you show genuine interest and connect your passion for pets with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident in handling calls, scheduling appointments, and dealing with client queries during the real deal.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've handled emotional situations in the past. Highlighting your ability to provide support and understanding will resonate well with the team at CVS Vets.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a simple way to stand out and show that you’re genuinely interested in joining their team.
We think you need these skills to ace Receptionist in Winchester
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Mention any relevant experiences you have with pets or in a veterinary setting to show us you're the perfect fit for our team.
Tailor Your CV: Make sure your CV highlights your previous receptionist experience and any customer service skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your strengths!
Be Professional Yet Personable: In your cover letter, strike a balance between professionalism and warmth. We’re looking for someone who can handle emotional situations with grace, so let us know how you connect with clients on a personal level.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the easiest way for us to receive your details and ensures you’re considered for this exciting opportunity at CVS Vets!
How to prepare for a job interview at Southdown Veterinary Group
✨Know Your Stuff About Pets
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds, health issues, or even pet care tips can show your passion for animals and make a great impression.
✨Practice Your Communication Skills
Since you'll be handling calls and interacting with clients, practice clear and friendly communication. Role-play with a friend to simulate different scenarios you might face, like dealing with a distressed pet owner.
✨Show Empathy and Resilience
Prepare to discuss how you've handled emotional situations in the past. Think of examples where you provided support to someone in distress, as this role requires a lot of empathy and understanding.
✨Familiarise Yourself with the Practice
Do some research on CVS Vets and their values. Knowing about their commitment to putting pets first will help you align your answers with their mission and demonstrate that you're genuinely interested in being part of their team.