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- Tasks: Manage client communication, schedule appointments, and provide emotional support to pet owners.
- Company: Join CVS Vets, a leading veterinary group dedicated to animal care.
- Benefits: Competitive salary, 5 weeks annual leave, staff discounts, and mental health support.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Experience in reception or animal welfare, strong communication skills, and empathy.
- Other info: Be part of a supportive team in a diverse and inclusive workplace.
The predicted salary is between 1040 - 1248 £ per month.
Join Our Team as a Veterinary Receptionist / Patient Care Assistant! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We’re on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist / Patient Care Assistant at our MiNightVet Hillsborough.
Role Details:
- Location: To be based at our MiNight site in Hillsborough - 50 Old Coach Road, Hillsborough, Lisburn, BT26 6PB
- Contract: Permanent
- Hours: 12.5 hours per week
- Shift Pattern: Saturday and Sunday, with shifts between the hours of 09:00 – 19:00
About the Role:
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
- Assisting with Vets and Nurses in helping to restrain patients for treatment
- Running internal lab samples
- Cleaning, feeding and walking patients
- General cleaning duties
Who We’re Looking For:
- Previous experience as a Receptionist; experience in a veterinary setting is a bonus!
- Experience in animal welfare, including feeding, cleaning, medicating and handling and a high level of understanding of how to meet the welfare needs of animals
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You:
- Competitive salary aligned with the National Minimum Wage (effective 1 April 2025)
- Generous 5-week annual leave plus Bank Holidays (pro rata)
- A collaborative and supportive team environment
- Staff discounts on veterinary services and products
- Access to our Employee Assistance Programme and over 400 Mental Health First-Aiders
- And so much more!
CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We’re committed to building a workforce that reflects the diverse communities we serve.
Ready to join us? Click the Apply Now button below.
Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Veterinary Receptionist / Patient Care Assistant employer: Southdown Veterinary Group
Contact Detail:
Southdown Veterinary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist / Patient Care Assistant
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on CVS Vets and their values. This will help you connect with the team and show that you're genuinely interested in putting pets first.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be handling calls and interacting with clients regularly. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your empathy! In your interviews, share examples of how you've handled emotional situations in the past. This role requires a lot of understanding, so let your compassion shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our supportive community at CVS Vets. Don’t miss out!
We think you need these skills to ace Veterinary Receptionist / Patient Care Assistant
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any experiences you've had with pets or in animal care to show us that you're the perfect fit for our team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Veterinary Receptionist / Patient Care Assistant role. Highlight relevant skills and experiences that match the job description, so we can see how you’d fit right in!
Be Professional Yet Personable: While we want to see your professional side, don’t forget to let your personality come through! We’re looking for someone who can connect with clients and provide emotional support, so a friendly tone can go a long way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at CVS Vets!
How to prepare for a job interview at Southdown Veterinary Group
✨Know Your Stuff About Pets
Brush up on your knowledge of animal care and welfare. Familiarise yourself with common veterinary procedures and terminology, as this will show your passion for the role and help you connect with the interviewers.
✨Practice Your Communication Skills
Since you'll be handling calls and interacting with clients, practice clear and empathetic communication. Role-play common scenarios, like greeting a distressed pet owner or explaining medication instructions, to build your confidence.
✨Showcase Your Customer Service Experience
Prepare examples from your past roles where you provided outstanding customer service. Highlight situations where you handled difficult conversations or went above and beyond to help someone, as this is crucial in a veterinary setting.
✨Be Ready for Emotional Situations
Understand that working in a veterinary practice can be emotionally challenging. Think about how you would handle distressing situations with clients and be prepared to discuss your approach during the interview.
