At a Glance
- Tasks: Manage client communications and provide exceptional support in a veterinary setting.
- Company: Join CVS Vets, a leading veterinary group dedicated to pet care.
- Benefits: Competitive salary, five weeks' leave, staff discounts, and wellbeing support.
- Other info: Clear career progression with training opportunities in a supportive environment.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience; veterinary experience is a bonus.
The predicted salary is between 25000 - 30000 £ per year.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Albavet Veterinary Surgeons.
Role Details:
- Location: To be based at our Glasgow site - 11 Annfield Place, Dennistoun, Glasgow, G31 2XQ
- Contract: Permanent
- Hours: 35 hours per week
- Shift Pattern: Monday – Friday between the hours of 08.00 – 19.00, with a 1:4 share in the Saturday 08.30 - 13.30 rota
About the Role:
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We're Looking For:
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You:
- Salary aligned with the National Minimum Wage
- Five weeks' annual leave (pro rata) per annum, plus bank holidays
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We're committed to building a workforce that reflects the diverse communities we serve. Ready to join us?
Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Veterinary Receptionist employer: Southdown Veterinary Group
At CVS Vets, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being of both our employees and the pets we care for. Located in the vibrant Dennistoun area of Glasgow, our Veterinary Receptionist role provides not only competitive benefits such as five weeks' annual leave and staff discounts but also a clear pathway for career growth through structured training and development opportunities. Join us to be part of a dedicated team where your passion for animals is valued and your contributions make a real difference.
Contact Details:
Southdown Veterinary Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, check out CVS Vets and Albavet Veterinary Surgeons online. Familiarise yourself with their values and mission—this will help you connect during your chat and show that you're genuinely interested in putting pets first.
✨Tip Number 2
Practice makes perfect! Role-play common scenarios you might face as a Veterinary Receptionist, like handling calls or dealing with distressed clients. This will boost your confidence and help you demonstrate your outstanding customer service skills when it counts.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've handled emotional situations in the past. Highlighting your ability to provide emotional support will resonate well with the team, as they value genuine care for both pets and their owners.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our supportive community at CVS Vets. Don’t miss out on this opportunity to kickstart your career with us!
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Passion for Pets:When writing your application, let your love for animals shine through! Share any experiences you've had with pets or in a veterinary setting to show us you're the perfect fit for our team.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service or reception roles. We want to see how your skills align with what we do at CVS Vets, so don’t hold back!
Be Professional Yet Friendly:In your cover letter, strike a balance between professionalism and warmth. Remember, as a Veterinary Receptionist, you'll be the first point of contact for clients, so show us your friendly side!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at Albavet Veterinary Surgeons!
How to prepare for a job interview at Southdown Veterinary Group
✨Know Your Stuff About Pets
Brush up on your knowledge of common pet breeds, behaviours, and health issues. Being able to chat about animals shows your passion and helps you connect with the interviewers, who are likely just as enthusiastic about pets as you are!
✨Practice Your Communication Skills
Since you'll be handling calls and interacting with clients, practice clear and friendly communication. Role-play with a friend or family member to simulate the types of inquiries you might receive. This will help you feel more confident during the actual interview.
✨Showcase Your Empathy
Prepare examples of how you've handled emotional situations in the past. Whether it's comforting a distressed client or managing a tough conversation, demonstrating your ability to empathise will resonate well with the interviewers at CVS Vets.
✨Familiarise Yourself with the Practice
Take some time to research Albavet Veterinary Surgeons and CVS Vets. Understanding their mission and values will not only impress your interviewers but also help you articulate why you want to be part of their team. Plus, it shows you're genuinely interested in the role!
