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- Tasks: Answer phones, book appointments, and provide a warm welcome to pet owners.
- Company: Join CVS, a leading veterinary services provider passionate about pets.
- Benefits: Generous leave, staff discounts, and a supportive team environment.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: Clear career pathway for growth and development within the company.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Selsdon, Warlingham and Avenue Road Vets (mainly based at Avenue Road but will be expected to work across all 3).
Contract: Fixed Term Contract - maternity cover until May
Hours: 40 hours per week
Shift Pattern: 8-5pm or 10:30-7:30pm
About the role
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
What we’re looking for in our Veterinary Receptionist
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you
- Salary in line with the National Minimum Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders and lots more!
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the 'Apply Now' button below.
Veterinary Receptionist employer: Southdown Veterinary Group
Contact Detail:
Southdown Veterinary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Get to know the company! Before your interview, check out CVS's website and social media. Familiarise yourself with their values and recent news. This will help you connect your passion for animals with what they stand for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and empathy, as these are key for a Veterinary Receptionist.
✨Tip Number 3
Dress the part! First impressions matter, so wear something smart yet comfortable. You want to look professional while still being approachable, just like the warm welcome you’ll provide to clients.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any personal experiences or stories that highlight your enthusiasm for making pets a priority. We want to see that you genuinely care about the furry friends we serve.
Tailor Your Experience: Make sure to highlight your previous receptionist experience and any relevant skills. If you've worked in a veterinary setting before, mention it! We’re looking for someone who can handle the day-to-day tasks with ease, so show us how your background fits the bill.
Communicate Clearly: As a Veterinary Receptionist, excellent communication is key. Use clear and concise language in your application. We want to see that you can convey information effectively, just like you would when answering phones or responding to client queries.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at Southdown Veterinary Group
✨Know Your Stuff About Pets
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds, health issues, and general pet care will show your passion for animals and make you stand out as a candidate.
✨Show Off Your Customer Service Skills
Prepare examples from your past experience where you’ve provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a client. This is crucial for a role that involves interacting with pet owners.
✨Practice Empathy and Communication
Since you'll be dealing with emotional situations, practice how you would respond to distressed pet owners. Role-playing these scenarios can help you articulate your empathy and communication skills effectively during the interview.
✨Familiarise Yourself with the Company
Take some time to learn about CVS and its values. Understanding their commitment to animal welfare and the services they provide will not only help you answer questions but also show your genuine interest in being part of their team.
