At a Glance
- Tasks: Manage calls, schedule appointments, and provide emotional support to pet owners.
- Company: Join CVS Vets, a leading veterinary group dedicated to animal care.
- Benefits: Enjoy competitive salary, five weeks' leave, and staff discounts on pet care.
- Other info: Be part of a diverse team that values your contributions and supports your growth.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
The predicted salary is between 25000 - 30000 £ per year.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Church Walk Veterinary Centre.
Role Details
- Location: To be based at our Ulverston site - St Mary's Place, Ulverston, LA12 7EN
- Contract: Permanent
- Hours: 36 hours per week
- Shift Pattern: Monday – Friday between 08.30 – 18.30
Discover Our Practice
Get a glimpse of what makes us special: Church Walk Veterinary Centre, Ulverston | CVS Vets
About CVS Vets
Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.
If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.
About the Role
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We're Looking For
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You
We understand that benefits matter. Here are just a few of the perks you'll enjoy:
- Salary aligned with the National Minimum Wage
- Five weeks' annual leave (pro rata) per annum, plus bank holidays
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We're committed to building a workforce that reflects the diverse communities we serve.
Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Veterinary Receptionist in Ulverston employer: Southdown Veterinary Group
At CVS Vets, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where your passion for animal care can truly shine. Located in the heart of Ulverston, our practice not only provides competitive salaries and generous leave but also fosters professional growth through ongoing training and a strong team culture. Join us to be part of a dedicated community that values your contributions and prioritises the wellbeing of both pets and their owners.
Contact Details:
Southdown Veterinary Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Ulverston
✨Tip Number 1
Get to know the practice! Before your interview, check out CVS Vets online. Familiarise yourself with their values and mission. This way, you can show them you're not just another candidate, but someone who genuinely cares about putting pets first.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Think about how you'd handle emotional situations with clients, as empathy is key in this role. The more comfortable you are, the better you'll shine during the real deal!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit will help you feel confident and ready to tackle any questions that come your way. Plus, it shows you take the opportunity seriously!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, if you haven't applied through our website yet, do it now—it's the best way to get noticed!
We think you need these skills to ace Veterinary Receptionist in Ulverston
Some tips for your application 🫡
Show Your Passion for Pets:When writing your application, let your love for animals shine through! Share any relevant experiences you have with pets or in a veterinary setting to show us you're the perfect fit for our team.
Tailor Your CV:Make sure your CV is tailored to the Veterinary Receptionist role. Highlight your previous receptionist experience and any customer service skills that align with what we’re looking for at CVS Vets.
Be Professional Yet Personable:In your cover letter, strike a balance between professionalism and warmth. We want to see your communication skills and how you can empathise with clients during tough times—this is key in our line of work!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at CVS Vets.
How to prepare for a job interview at Southdown Veterinary Group
✨Know Your Stuff About Pets
Brush up on your knowledge of common pet care practices and veterinary procedures. Being able to discuss these topics confidently will show that you're genuinely passionate about animals, which is a big plus for CVS Vets.
✨Practice Your Communication Skills
Since you'll be handling calls and interacting with clients, practice clear and friendly communication. Role-play with a friend or family member to get comfortable with answering questions and managing appointments.
✨Show Empathy and Resilience
Prepare to discuss how you've handled emotional situations in the past. Think of examples where you provided support to someone in distress, as this role requires a lot of empathy towards both pets and their owners.
✨Familiarise Yourself with the Practice
Take some time to research CVS Vets and the Church Walk Veterinary Centre. Knowing their mission and values will help you align your answers during the interview and demonstrate your enthusiasm for joining their team.
