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- Tasks: Support our veterinary team and provide excellent customer service in a busy practice.
- Company: Join Tone Veterinary Centre, a caring and inclusive workplace.
- Benefits: Competitive salary, generous leave, health benefits, and staff discounts.
- Other info: Flexible shifts with training provided and potential for future career growth.
- Why this job: Make a difference in animal care while gaining valuable experience.
- Qualifications: Dedication, organisation, and great customer service skills required.
The predicted salary is between 20800 - 25396 £ per year.
Tone Veterinary Centre is looking for a full time Patient Care Assistant, who will also be expected to perform at least 50% reception duties, to join the Tone Vets team in their two centre Veterinary Practice in Taunton. We are looking for a candidate who is dedicated to their work, well organised and demonstrates high standards of customer service skills in a busy veterinary environment. A full driving license would be an advantage as you will be required to move between the two surgeries at Norton Fitzwarren and Blackbrook. The position requires flexibility, as shifts are either early starting at 8am, or finishing at 7pm. Working Saturday mornings as part of the rota with time back as lieu is also required. Training for this role will be provided in house and not via an external college provider, although there may be an opportunity in future to pursue veterinary nurse training.
The PCA role is one of the foundations of an outstanding veterinary practice, as a PCA you would be involved in supporting our team of qualified RVNs and Vets to provide outstanding care to our patients, working alongside a lovely team of people.
Responsibilities- Caring and monitoring patients in the hospital environment
- Maintaining environmental and patient hygiene following standard operation procedures
- Holding and restraining patients (training given)
- Using basic laboratory skills (training given)
- Ensuring practice premises and equipment are kept tidy and maintained to the highest standards including preparation of equipment for procedures
- Giving patient updates to clients and making follow up appointments
- The candidate must be flexible and have the ability to work as part of the nursing and reception team
- Meeting and greeting clients, providing a great first impression of the practice
- Booking and amending appointments
- Carrying out opening and closing procedures
- Answering clients' queries by telephone, email and in person
- Handling payments
- Other reception/admin duties
- Salary will be in line with the UK National Minimum Wage £20,800 - £25,396
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays
- Buy/sell up to an additional 4 weeks annual leave!
- Staff discount scheme on Veterinary bills and products
- A range of health benefits including private healthcare
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible. CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
Veterinary Care Assistant/Receptionist in Taunton employer: Southdown Veterinary Group
Contact Detail:
Southdown Veterinary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Care Assistant/Receptionist in Taunton
✨Tip Number 1
Get to know the practice! Before your interview, take a stroll around the Tone Veterinary Centre if you can. Familiarising yourself with the environment and the team will help you feel more confident and show that you're genuinely interested in joining us.
✨Tip Number 2
Show off your customer service skills! During the interview, share specific examples of how you've provided excellent service in previous roles. We want to see that you can create a welcoming atmosphere for our clients and their pets.
✨Tip Number 3
Be flexible and ready to adapt! Since the role involves both patient care and reception duties, highlight your ability to juggle multiple tasks. Let us know how you handle busy environments and changing priorities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on being part of the Tone Vets family. Don’t miss out on this opportunity!
We think you need these skills to ace Veterinary Care Assistant/Receptionist in Taunton
Some tips for your application 🫡
Show Your Passion for Animals: When writing your application, let us know why you love working with animals. Share any relevant experiences or stories that highlight your dedication to animal care. This will help us see your genuine interest in the role!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight your customer service skills and any experience in a busy environment, as these are key for us at Tone Veterinary Centre. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Southdown Veterinary Group
✨Know Your Stuff
Make sure you brush up on your knowledge about veterinary care and the specific duties of a Patient Care Assistant. Familiarise yourself with common procedures, animal behaviour, and customer service best practices. This will show that you're genuinely interested in the role and ready to contribute.
✨Showcase Your People Skills
As this role involves a lot of client interaction, be prepared to demonstrate your customer service skills. Think of examples where you've successfully handled difficult situations or provided excellent service. A friendly attitude and good communication can make a huge difference!
✨Flexibility is Key
Since the job requires flexibility with shifts and moving between locations, be ready to discuss your availability. Highlight any previous experience where you had to adapt to changing schedules or work environments. This will reassure them that you can handle the demands of the role.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how they measure success in the role. It shows that you're engaged and thinking about how you can fit into their practice.