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- Tasks: Manage calls, schedule appointments, and provide excellent customer service to pet owners.
- Company: Join CVS Vets, a passionate team prioritising pets and their owners.
- Benefits: Competitive salary, five weeks' leave, staff discounts, and well-being support.
- Other info: Clear career progression and a commitment to diversity and inclusion.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Reception experience required; veterinary knowledge is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at Rogers, Brock and Barker Veterinary Surgeons.
Role Details
- Location: Abbey Hulton, Blythe Bridge, Cheadle and Longton (4 sites)
- Contract: Permanent
- Hours: 30.5 hours per week
- Shift Pattern: Monday – Friday, with share in the weekend rota
About the Role
- Manage communication: handle incoming calls and schedule appointments efficiently
- Respond to queries via phone, email, and in-person interactions with professionalism
- Greet and register new clients, ensuring a warm welcome
- Process and manage insurance forms adeptly
- Dispense medications as required
- Process payments accurately and efficiently
- Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- Organise patients using the in-house system efficiently
- Liaise with other veterinary practices to address patient needs and queries
- Handle debt and refund management, making necessary phone calls
- Ensure each client feels welcomed and valued
Who We're Looking For
- Previous reception experience is a must; veterinary experience is a bonus
- Resilience and ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
- Flexibility to cover all 4 sites
Our Offer to You
- Salary aligned with the National Minimum Wage
- Five weeks' annual leave (pro-rate) per annum, plus bank holidays
- Staff discount scheme on veterinary bills and care
- Staff discount on Animed Direct, our online dispensary
- Employee Assistance Programme for confidential well-being support
- And many more benefits as part of our commitment to support you
Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and advance your career with us. CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We are committed to building a workforce that reflects the diverse communities we serve.
Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Veterinary Receptionist - 30.5 hours per week in Stoke-on-Trent employer: Southdown Veterinary Group
Contact Detail:
Southdown Veterinary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - 30.5 hours per week in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CVS Vets and their values. This will help you connect with the team and show that you're genuinely interested in putting pets first.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be handling calls and interacting with clients all day. Try role-playing with a friend to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've handled emotional situations in the past. This will demonstrate your ability to provide support to clients during tough times.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at CVS Vets!
We think you need these skills to ace Veterinary Receptionist - 30.5 hours per week in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! We want to see that you genuinely care about pets and their well-being, so share any relevant experiences or stories that highlight your enthusiasm.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight your previous reception experience and any customer service skills that align with what we’re looking for. This shows us you’ve done your homework!
Be Professional Yet Personable: While we appreciate a friendly tone, remember to maintain professionalism in your written application. Use clear language and structure your application well, as this reflects how you’ll communicate with our clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Southdown Veterinary Group
✨Know Your Stuff
Before the interview, brush up on your knowledge about veterinary practices and common procedures. Familiarise yourself with the specific services offered by CVS Vets and be ready to discuss how you can contribute to their mission of putting pets first.
✨Show Your Empathy
As a Veterinary Receptionist, you'll need to handle emotional situations with grace. Prepare examples from your past experiences where you've demonstrated empathy and excellent customer service, especially in challenging circumstances.
✨Practice Your Communication Skills
Since you'll be managing communication with clients, practice clear and professional responses to common queries. Role-play with a friend or family member to get comfortable with greeting clients and handling appointment scheduling.
✨Be Ready for Teamwork Questions
CVS Vets values teamwork, so expect questions about how you work with others. Think of specific instances where you've collaborated effectively in a team setting, and be prepared to share how you can contribute positively to their inclusive workplace.