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- Tasks: Manage calls, schedule appointments, and provide emotional support to clients.
- Company: Join a caring veterinary team dedicated to client and pet wellbeing.
- Benefits: Competitive salary, five weeks' leave, staff discounts, and wellbeing support.
- Other info: Inclusive workplace with clear career development pathways and ongoing training opportunities.
- Why this job: Make a difference in pets' lives while developing your career in a supportive environment.
- Qualifications: Previous receptionist experience; empathy and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Veterinary Receptionist Role Details:
- Location: Animed Group
- Contract: Permanent
- Hours: 40 per week, partake in weekend rota with time in lieu
- Shift Pattern: 10 Hour days – Tuesday, Wednesday, Thursday and Friday. Times will be between 8 am and 8 pm
About the Role:
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions professionally
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times while maintaining professionalism
- System Utilisation: Organise patients using the in‑house system efficiently
- Inter‑practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Ensure every client feels welcomed and valued at our practice
Who We're Looking For:
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus.
- Resilience and the ability to handle emotional situations with grace.
- Strong communication skills paired with genuine empathy.
- Outstanding customer service skills and experience with the public.
- Positive attitude and superior teamwork abilities.
- Proficiency in Microsoft Office and database systems.
Our Offer to You:
- Salary aligned with the National Minimum Wage.
- Five weeks' annual leave (pro rata) per annum, plus bank holidays.
- Long Service Award – an extra day of annual leave for each year of service (up to 5 additional days).
- Staff discount scheme on Veterinary bills and care.
- Staff discount on Animed Direct, our online dispensary, for pet medicines, products and food.
- Employee Assistance Programme for confidential wellbeing support.
- Additional benefits as part of our commitment to recognise, support and appreciate staff.
Inclusive Workplace: We are committed to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.
Career Development: Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you will gain the knowledge and confidence to deliver top‑tier client service and advance your career with us.
Receptionist in Southampton employer: Southdown Veterinary Group
Contact Detail:
Southdown Veterinary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Southampton
✨Tip Number 1
Get to know the company before your interview! Research Animed Group and understand their values, services, and what makes them unique. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be the first point of contact for clients. Role-play with a friend or family member to get comfortable handling calls and in-person interactions, ensuring you come across as warm and professional.
✨Tip Number 3
Showcase your empathy! During the interview, share examples of how you've handled emotional situations in the past. This will demonstrate your ability to provide support to clients during distressing times, which is crucial in a veterinary setting.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in Southampton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the welcoming environment we cherish at Animed Group.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in customer service or veterinary settings. We love seeing how your past roles have prepared you for this position, so connect the dots for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – we promise!
How to prepare for a job interview at Southdown Veterinary Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with tasks like managing communication, handling insurance forms, and providing emotional support to clients. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Veterinary Receptionist, you'll often deal with clients during stressful times. Be prepared to discuss how you've handled emotional situations in the past. Share specific examples that highlight your ability to provide empathy and understanding while maintaining professionalism.
✨Demonstrate Your Communication Skills
Strong communication is key for this role. During the interview, practice clear and concise responses. You might even want to role-play common scenarios, like answering a phone call or greeting a client, to showcase your skills in real-time.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and the company culture at Animed Group. This not only shows your interest but also helps you determine if it's the right fit for you.