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- Tasks: Manage calls, schedule appointments, and provide emotional support to pet owners.
- Company: CVS Vets, a caring and inclusive veterinary practice.
- Benefits: Competitive salary, five weeks' leave, staff discounts, and wellbeing support.
- Other info: Flexible hours with opportunities for personal growth in a supportive environment.
- Why this job: Join a passionate team dedicated to putting pets first every day.
- Qualifications: Receptionist experience required; veterinary experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day.
Role Details
- Location: Sheffield with coverage at Dronfield as needed. Flexibility to cover both sites is required.
- Contract: Fixed Term Contract.
- Hours: 40 hours per week.
- Shift Pattern: Monday–Friday 08:00–19:30, with shared Saturday 08:30–16:00 rota.
About the Role
- Manage communication: Handle incoming calls and schedule appointments efficiently.
- Resolve inquiries: Respond to queries via phone, email, and in person with professionalism.
- Client reception: Greet and register new clients, ensuring a warm welcome.
- Insurance management: Process and manage insurance forms.
- Medication distribution: Dispense medications as required.
- Financial transactions: Process payments accurately and efficiently.
- Emotional support: Provide empathy to clients during distressing times, maintaining professionalism.
- System utilisation: Organise patients using the in‑house system.
- Inter‑practice communication: Liaise with veterinary practices regarding patient needs and queries.
- Debt and refund management: Make necessary phone calls regarding debts and refunds.
- Client care: Ensure every client feels welcomed and valued.
Who We're Looking For
- Previous experience as a Receptionist is required; experience in a veterinary setting is a bonus.
- Resilience and the ability to handle emotional situations with grace.
- Strong communication skills and genuine empathy.
- Outstanding customer service experience with the public.
- Positive attitude and strong teamwork abilities.
- Proficiency in Microsoft Office and database systems.
Our Offer to You
- Salary aligned with the National Minimum Wage.
- Five weeks' annual leave (pro rata) per annum, plus bank holidays.
- Staff discount scheme on veterinary bills and care.
- Staff discount on Animed Direct, our online dispensary, for pet medicines, products and food.
- Employee Assistance Programme for confidential wellbeing support.
- Other benefits as part of our commitment to recognise and support employees.
CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We are committed to building a workforce that reflects the diverse communities we serve.
Veterinary Receptionist in Sheffield employer: Southdown Veterinary Group
Contact Detail:
Southdown Veterinary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CVS Vets. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in putting pets first.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be handling calls and interacting with clients all day. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your empathy! During the interview, share examples of how you've handled emotional situations in the past. This will demonstrate your ability to provide support to clients during distressing times, which is key in this role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it shows you're proactive and ready to jump in and help us make pets a priority every day.
We think you need these skills to ace Veterinary Receptionist in Sheffield
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Mention any relevant experience you have with pets or in a veterinary setting to show us you're the right fit for our team.
Highlight Your Communication Skills: As a Veterinary Receptionist, you'll be the first point of contact for clients. Make sure to emphasise your strong communication skills and any previous customer service experience in your application. We want to see how you can make clients feel welcomed!
Be Professional Yet Personable: While professionalism is key, don’t forget to let your personality come through! We’re looking for someone who can handle emotional situations with grace, so share any experiences that showcase your empathy and resilience.
Apply Through Our Website: Ready to join us? Make sure to submit your application through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with CVS Vets!
How to prepare for a job interview at Southdown Veterinary Group
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with tasks like managing communication, scheduling appointments, and providing emotional support to clients. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Veterinary Receptionist, you'll often deal with distressed pet owners. Prepare examples from your past experiences where you've demonstrated empathy and professionalism in challenging situations. This will highlight your ability to handle emotional scenarios gracefully, which is crucial for this position.
✨Brush Up on Your Tech Skills
Since the job requires proficiency in Microsoft Office and database systems, take some time to refresh your skills. Be ready to discuss how you've used these tools in previous roles, especially in managing client information or processing payments. This will show that you're tech-savvy and ready to hit the ground running.
✨Prepare Questions for Them
Interviews are a two-way street! Think of thoughtful questions to ask about the team dynamics, training opportunities, or how they handle difficult client interactions. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.