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- Tasks: Answer calls, book appointments, and provide a warm welcome to pet owners.
- Company: Join CVS, a leading veterinary services provider passionate about animal care.
- Benefits: Generous leave, staff discounts, and access to mental health support.
- Why this job: Make a difference in pets' lives while developing your career in a supportive team.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: Clear career pathway for growth and skill development.
The predicted salary is between 20000 - 24000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Fromus, Eagle & Castle Veterinary practices.
Location: Split role between Halesworth/Saxmundham/Framlingham
Contract: Permanent contract
Hours: 40 hours
Shift Pattern: Shift pattern to cover between the hours of 8am and 7pm with 8am-4pm cover required for 1 in 4 Saturdays.
About the role
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
What we’re looking for in our Veterinary Receptionist
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you
- Salary in line with the National Minimum Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders and lots more!
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the 'Apply Now' button below.
Veterinary Receptionist in Saxmundham employer: Southdown Veterinary Group
Contact Detail:
Southdown Veterinary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Saxmundham
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on CVS and their values. Show them you’re not just passionate about animals but also about their mission. This will help you stand out as someone who truly cares.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll need to be an excellent communicator. Try role-playing common scenarios with friends or family to boost your confidence and show off your empathy during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can help convey your enthusiasm for the role and your respect for the practice.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your passion for the role!
We think you need these skills to ace Veterinary Receptionist in Saxmundham
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any personal experiences or stories that highlight your enthusiasm for making pets a priority. We want to see that you genuinely care about the furry friends we serve.
Tailor Your Experience: Make sure to highlight your previous receptionist experience and any relevant skills. If you've worked in a veterinary setting before, mention it! We’re looking for someone who can handle the emotional ups and downs of the job, so don’t be shy about showcasing your resilience.
Communicate Clearly: Your written application is your first chance to impress us, so make it count! Use clear and concise language, and ensure there are no typos or grammatical errors. Excellent communication is key in this role, so show us you’ve got what it takes right from the start.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s super easy, and you’ll find all the details you need there. Plus, it shows us you’re keen on joining our team at CVS!
How to prepare for a job interview at Southdown Veterinary Group
✨Know Your Stuff About Pets
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds, health issues, or even pet care tips can show your passion for animals and make you stand out as a candidate.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a client. This will demonstrate your ability to create a warm and welcoming environment for pet owners.
✨Practice Empathy and Resilience
Since the role may involve dealing with emotional situations, think of ways to express your empathy during the interview. Share stories that highlight your resilience and ability to support clients in distressing times, showing that you can handle the emotional aspects of the job.
✨Familiarise Yourself with the Role
Review the day-to-day duties listed in the job description and think about how your previous experience aligns with them. Be ready to discuss how you would manage tasks like booking appointments or handling insurance forms, demonstrating your readiness for the role.
