At a Glance
- Tasks: Manage calls, schedule appointments, and provide emotional support to pet owners.
- Company: Join CVS Vets, a leading veterinary group dedicated to animal care.
- Benefits: Competitive salary, five weeks' leave, staff discounts, and wellbeing support.
- Other info: Clear career progression with training opportunities in a diverse workplace.
- Why this job: Make a difference in pets' lives while developing your career in a supportive environment.
- Qualifications: Previous receptionist experience; veterinary setting experience is a bonus.
The predicted salary is between 12 - 12 £ per hour.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We're on the lookout for a passionate animal enthusiast and people person to step into the role of a Veterinary Receptionist at our County Veterinary Centre.
Role Details:
- Location: Sandbach clinic - 30 Crewe Road, Sandbach, Cheshire East, United Kingdom, CW11 4NE
- Contract: Permanent, Part-time
- Hours: Between 12 – 16 hours per week
- Shift Pattern: Monday – Friday (hours to be split over 2/3 days), with a share in the Saturday rota which will be based at our Kidsgrove, Newcastle or Sandbach clinics
About the Role:
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We're Looking For:
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You:
- Salary aligned with the National Minimum Wage
- Five weeks' annual leave (pro rata) per annum, plus bank holidays
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We're committed to building a workforce that reflects the diverse communities we serve.
Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Veterinary Receptionist in Sandbach employer: Southdown Veterinary Group
At CVS Vets, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where your passion for animals can truly shine. Located in the heart of Sandbach, our County Veterinary Centre provides not only competitive benefits such as five weeks' annual leave and staff discounts but also a clear career progression pathway to help you grow and thrive in your role. Join us and be part of a dedicated team that prioritises both pet care and employee wellbeing, ensuring that every day is rewarding and fulfilling.
Contact Details:
Southdown Veterinary Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Sandbach
✨Tip Number 1
Get to know the practice! Before your interview, check out CVS Vets online. Familiarise yourself with their values and mission. This way, you can show them you're not just passionate about pets but also about their specific approach to animal care.
✨Tip Number 2
Practice makes perfect! Role-play common scenarios you might face as a Veterinary Receptionist, like handling a distressed pet owner or scheduling appointments. This will help you feel more confident and prepared when it comes to the real deal.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences at CVS Vets. This insider info can give you a leg up in your interview and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and serious about joining the CVS Vets family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Veterinary Receptionist in Sandbach
Some tips for your application 🫡
Show Your Passion for Pets:When writing your application, let your love for animals shine through! Share any experiences you've had with pets or in a veterinary setting to show us you're the perfect fit for our team.
Highlight Your Communication Skills:As a Veterinary Receptionist, you'll be the first point of contact for clients. Make sure to emphasise your strong communication skills and any relevant experience in customer service to help us see how you can connect with our clients.
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we're looking for. A tailored application shows us that you’re genuinely interested in joining CVS Vets!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at Southdown Veterinary Group
✨Know Your Stuff About Pets
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds, health issues, and general care will show your passion for animals and impress the interviewers.
✨Practice Your People Skills
Since this role is all about client interaction, practice how you would greet clients and handle their queries. Role-playing with a friend can help you feel more confident and prepared for those emotional situations.
✨Familiarise Yourself with the Practice
Take some time to research CVS Vets and the County Veterinary Centre. Knowing their mission and values will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Think of thoughtful questions to ask at the end of your interview. This could be about their training programmes or how they support staff wellbeing. It shows you’re engaged and serious about the role!
