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- Tasks: Manage office duties, answer calls, book appointments, and provide excellent customer service.
- Company: Endell Equine Hospital, a welcoming and supportive environment for animal lovers.
- Benefits: Competitive salary, five weeks annual leave, staff discounts, and wellbeing support.
- Other info: Flexible part-time hours with opportunities for personal growth in a dynamic setting.
- Why this job: Join a passionate team and make a difference in the lives of animals and their owners.
- Qualifications: Previous receptionist experience; equine knowledge is a bonus.
The predicted salary is between 12 - 12 £ per hour.
Office Administrator at Endell Equine Hospital
Location: Salisbury
Contract: Permanent
Hours: Two part‑time team members are required. Each role will be between 15 – 25 hours per week, depending on the split between roles.
Shift Pattern: The office is open Monday – Friday between 08:00 – 17:30. The shifts required are predominantly afternoons with some full days on Thursdays and Fridays.
About the Role
- Answering phones and booking appointments
- Logistical planning of veterinarians’ diaries
- Responding to queries via phone, in person, and email
- Registering new clients
- Dealing with account queries and payments
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to clients arriving at the practice
Requirements
- Previous receptionist experience is essential; veterinary and equine experience is a plus.
- Experience with horses or equine knowledge is desired.
- Ability to multi‑task and prioritise workload is essential.
- Resilient and able to cope with busy, potentially emotional situations.
- Excellent communicator with strong empathy.
- Excellent customer service skills and experience dealing with members of the public.
- Positive attitude and excellent teamwork skills.
- Proficiency in Microsoft Office and other database management and operating systems.
Benefits
- Salary aligned with the National Minimum Wage.
- Five weeks’ annual leave (pro‑rated) per annum, plus bank holidays.
- Staff discount scheme on veterinary bills and care.
- Staff discount on Animed Direct, the online dispensary, providing discounts on pet medicines, products and food.
- Employee Assistance Programme for confidential wellbeing support.
- Further benefits as part of our commitment to help you feel recognised, supported and appreciated.
We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles. We are an equal‑opportunity employer and are committed to fostering an inclusive workplace that reflects the diverse communities we serve.
Equine Office Administrator - Part Time in Salisbury employer: Southdown Veterinary Group
Contact Detail:
Southdown Veterinary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Equine Office Administrator - Part Time in Salisbury
✨Tip Number 1
Get to know the company! Research Endell Equine Hospital and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that job!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and multitasking. Role-play with a friend or family member to build your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the Endell Equine Hospital team. Don’t miss out!
We think you need these skills to ace Equine Office Administrator - Part Time in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous receptionist experience and any equine knowledge you have. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working at Endell Equine Hospital and how you can contribute to our team. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients, make sure your application reflects your excellent communication skills. Whether it’s through your writing or examples of past experiences, let us know how you connect with people.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Southdown Veterinary Group
✨Know Your Equine Stuff
Brush up on your equine knowledge before the interview. Familiarise yourself with common horse-related terms and practices, as this will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you dealt with difficult situations or went above and beyond for a client, as this is crucial for the position.
✨Demonstrate Your Multi-tasking Ability
Be ready to discuss how you manage multiple tasks effectively. You might be asked situational questions, so think of specific instances where you successfully juggled various responsibilities, especially in a busy environment.
✨Practice Your Communication Skills
Since strong communication is key, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your responses and ensure you come across as warm and approachable.