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- Tasks: Manage calls, schedule appointments, and provide emotional support to pet owners.
- Company: Join CVS Vets, where pets are our priority and teamwork thrives.
- Benefits: Enjoy competitive pay, five weeks' leave, and discounts on pet care.
- Other info: Be part of an inclusive team that values diversity and personal growth.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
The predicted salary is between 25000 - 30000 £ per year.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We’re on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Oakley Vets practice.
Location & Hours
- Location: Oakley Vets
- Contract: Full time, permanent
- Hours: 40 hours including every 4th Saturday 8:00-13:00
- Shift Pattern: 8:00-17:00 or 10:00-19:00 Mon to Fri, or 8:00-19:00 4 days a week with a day off; exact shift pattern to be confirmed
About the Role
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We're Looking For
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You
- Salary aligned with the National Minimum Wage
- Five weeks’ annual leave (pro rata) per annum, plus bank holidays
- Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We’re committed to building a workforce that reflects the diverse communities we serve.
Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Receptionist in Reading employer: Southdown Veterinary Group
Contact Detail:
Southdown Veterinary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Reading
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on CVS Vets and their values. This will help you connect with the team and show that you're genuinely interested in putting pets first.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be handling calls and interacting with clients all day. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've handled emotional situations in the past. This will demonstrate your ability to provide support to clients during tough times.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining our team at Oakley Vets.
We think you need these skills to ace Receptionist in Reading
Some tips for your application 🫡
Show Your Passion for Pets: When you're writing your application, let your love for animals shine through! Mention any relevant experience you have with pets or in a veterinary setting to show us that you're the perfect fit for our team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight your previous receptionist experience and any skills that match what we're looking for, like communication and customer service.
Be Professional Yet Personable: While we want to see your personality, remember to keep it professional. Use a friendly tone in your writing, but also ensure that your application is clear and well-structured, showing us you can handle the responsibilities of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Southdown Veterinary Group
✨Know Your Stuff About Pets
Brush up on your knowledge of common pets and their needs. Being able to discuss pet care and show genuine enthusiasm for animals will impress the interviewers at CVS Vets. They want someone who can connect with clients and understand their concerns.
✨Practice Your Communication Skills
Since you'll be handling calls and greeting clients, practice clear and friendly communication. Role-play with a friend or family member to simulate the interview environment. This will help you feel more confident when discussing how you would handle various client interactions.
✨Showcase Your Empathy
Prepare examples of how you've handled emotional situations in the past. CVS Vets values empathy, especially when dealing with distressed pet owners. Share stories that highlight your ability to provide support while maintaining professionalism.
✨Familiarise Yourself with Their Systems
If you have experience with Microsoft Office or similar database systems, be ready to discuss it. Mention any relevant software you've used in previous roles. Showing that you're tech-savvy will reassure them that you can adapt quickly to their in-house system.