At a Glance
- Tasks: Manage calls, schedule appointments, and provide emotional support to clients.
- Company: Werrington Veterinary Centre, a welcoming and inclusive workplace.
- Benefits: Competitive salary, five weeks' leave, staff discounts, and wellbeing support.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Join a passionate team and make a difference in pet care.
- Qualifications: Previous receptionist experience; veterinary experience is a bonus.
The predicted salary is between 12 - 12 £ per hour.
Join Our Team as a Veterinary Receptionist!
Location: Werrington Veterinary Centre, Peterborough, PE4 6LA
Contract: Full time, permanent
Hours: 30 hours per week
Shift Pattern: Various shift times, including an 8.15am start and 7.15pm finish. Approximately 8 hours a day, 5 days a week. Variable work pattern may be explored.
Role Details:
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Ensure every client feels welcomed and valued at our practice
Who We're Looking For:
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You:
- Salary aligned with the National Minimum Wage
- Five weeks' annual leave (pro rata) per annum, plus bank holidays
- Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products, and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated
Additional Information:
We are dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We are committed to building a workforce that reflects the diverse communities we serve.
Right to Work: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Receptionist in Peterborough employer: Southdown Veterinary Group
At Werrington Veterinary Centre, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where every team member is valued. Our commitment to employee growth is reflected in our generous benefits package, including five weeks of annual leave, long service awards, and discounts on veterinary care, ensuring that you feel appreciated while making a meaningful impact in the lives of pets and their owners in Peterborough.
Contact Details:
Southdown Veterinary Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Peterborough
✨Tip Number 1
Get to know the company! Research Werrington Veterinary Centre and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for clients. Role-play with friends or family to get comfortable handling calls and in-person interactions with empathy and professionalism.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable when you go for your interview. It shows you take the role seriously and are ready to represent the practice well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Receptionist in Peterborough
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the role of a Veterinary Receptionist.
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in customer service or reception roles. If you've worked in a veterinary setting before, shout about it! We love seeing how your background fits with what we do.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Southdown Veterinary Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with tasks like managing communication, handling insurance forms, and providing emotional support to clients. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Given the nature of the job, it's crucial to demonstrate your ability to handle emotional situations with grace. Prepare examples from your past experiences where you've provided exceptional customer service or support. This will highlight your resilience and empathy, which are key traits for this position.
✨Brush Up on Your Tech Skills
Since you'll be using in-house systems and Microsoft Office, it’s a good idea to refresh your skills before the interview. Be ready to discuss your experience with database systems and how you’ve used technology to improve efficiency in previous roles. This will show that you’re tech-savvy and ready to hit the ground running.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some thoughtful questions to ask your interviewers. Inquire about the team dynamics, the training process, or how they handle challenging situations with clients. This not only shows your interest but also helps you gauge if the workplace is the right fit for you.
