Receptionist in Oxford

Oxford Full-Time 12 - 12 £ / hour (est.) No working from home possible

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At a Glance

Tasks: Manage calls, schedule appointments, and provide emotional support to pet owners.
Company: Join a friendly veterinary practice dedicated to putting pets first.
Benefits: Competitive salary, five weeks annual leave, staff discounts, and wellbeing support.
Other info: Clear career progression with training opportunities in a supportive environment.
Why this job: Make a real difference in the lives of pets and their owners every day.
Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.

The predicted salary is between 12 - 12 £ per hour.

Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

Role Details

Location: Tremain, Witney and Carterton
Contract: Permanent
Hours: 23.5 hours per week
Shift Pattern:

Monday: 8:15am – 5:15pm, Carterton (8 hours)
Tuesday & Thursday: Hours to be confirmed, Witney (total of 10 hours across both days)
Friday: 3:00pm – 7:00pm, Witney (4 hours)
Saturday: 1 in 4 Saturdays, 8:15am – 1:15pm, Witney (5 hours)

We are a friendly practice based next to Church Green in Witney with a small practice in the centre of Carterton. We have a wonderful team of vets, nurses and receptionists who all share the same commitment to our clients and their pets.

About the Role

Manage communication: Handle incoming calls and schedule appointments efficiently.
Inquiries resolution: Respond to queries via phone, email, and in‑person interactions with professionalism.
Client reception: Greet and register new clients, ensuring a warm welcome.
Insurance management: Process and manage insurance forms adeptly.
Medication distribution: Dispense medications as required.
Financial transactions: Process payments accurately and efficiently.
Emotional support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism.
System utilisation: Organise patients using the in‑house system efficiently.
Inter‑practice communication: Liaise with veterinary practices to address patient needs and queries.
Debt and refund management: Make necessary phone calls regarding debts, belongings and refunds.
Client care: Above all, ensure that every client feels welcomed and valued at our practice.

Flexibility to cover sickness and holidays when needed. Notice will always be given.

Who We're Looking For

Previous experience as a receptionist is a must; experience in a veterinary setting is a bonus.
Resilience and the ability to handle emotional situations with grace.
Strong communication skills paired with genuine empathy.
Outstanding customer service skills and experience with the public.
Positive attitude and superior teamwork abilities.
Proficiency in Microsoft Office and database systems.

Our Offer to You

Salary aligned with the National Minimum Wage.
Five weeks’ annual leave (pro rata) per annum, plus bank holidays.
Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days).
Staff discount scheme on veterinary bills and care.
Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food.
Employee Assistance Programme for confidential wellbeing support.
And lots more, as part of our commitment to help you feel recognised, supported and appreciated.

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top‑tier client service and advance your career with us. CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We’re committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.