At a Glance
- Tasks: Manage calls, schedule appointments, and provide emotional support to pet owners.
- Company: Join CVS Vets, where pets are our priority and teamwork thrives.
- Benefits: Competitive salary, five weeks' leave, staff discounts, and wellbeing support.
- Other info: Clear career progression with training opportunities and a supportive environment.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Receptionist experience is essential; veterinary experience is a bonus.
The predicted salary is between 20000 - 25000 £ per year.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Ayres Veterinary Hospital.
Role Details:
- Location: To be based at our Hospital in North Shields - Unit 7 Royal Quays, Coble Dene, North Shields, NE29 6DW. But there may be a requirement to work across our other sites to cover annual leave and absence. A driving licence is essential for this role.
- Contract: Permanent
- Hours: 25 hours per week
- Shift Pattern: Wednesday, Thursday and Friday, with shifts between the hours of 07.30 – 21.00 and a 1:5 share in the Weekend rota (working either the Saturday or Sunday)
About the Role:
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We're Looking For:
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- A full UK driving licence and access to own vehicle is essential
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You:
- Salary aligned with the National Minimum Wage
- Five weeks' annual leave (pro rata) per annum, plus bank holidays
- Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.
Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Veterinary Receptionist in North Shields employer: Southdown Veterinary Group
At CVS Vets, we prioritise the well-being of pets and their owners, creating a supportive and compassionate work environment for our Veterinary Receptionists. Located in North Shields, our team enjoys a range of benefits including five weeks' annual leave, a structured career development pathway, and employee discounts on veterinary services. We foster a culture of empathy and teamwork, ensuring that every staff member feels valued and empowered to grow within the organisation.
Contact Details:
Southdown Veterinary Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in North Shields
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CVS Vets and their values. This will help you connect with the team and show that you're genuinely interested in putting pets first.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience and demonstrate your strong communication skills, which are key for a Veterinary Receptionist.
✨Tip Number 3
Show off your empathy! During the interview, share examples of how you've handled emotional situations in the past. This will highlight your ability to provide emotional support to clients during distressing times.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our team.
We think you need these skills to ace Veterinary Receptionist in North Shields
Some tips for your application 🫡
Show Your Passion for Pets:When writing your application, let your love for animals shine through! Share any relevant experiences you have with pets or in a veterinary setting to show us you're the perfect fit for our team.
Tailor Your CV:Make sure your CV highlights your previous receptionist experience and any customer service skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your strengths!
Be Professional Yet Personable:In your cover letter, strike a balance between professionalism and warmth. Remember, we’re looking for someone who can provide empathy and understanding to clients, so let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Ayres Veterinary Hospital!
How to prepare for a job interview at Southdown Veterinary Group
✨Know Your Stuff About Pets
Brush up on common pet care topics and veterinary practices. Being able to discuss animal health, behaviour, and general care will show your passion and knowledge, which is crucial for a Veterinary Receptionist role.
✨Practice Your Communication Skills
Since you'll be handling calls and interacting with clients, practice clear and empathetic communication. Role-play with a friend or family member to simulate different scenarios you might encounter during the interview.
✨Showcase Your Customer Service Experience
Prepare examples from your previous roles that highlight your customer service skills. Think about times when you went above and beyond for a client, as this will resonate well with the interviewers at CVS Vets.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be ready to discuss how your skills align with tasks like managing appointments, processing payments, and providing emotional support to clients.
