At a Glance
- Tasks: Help customers with queries in a fast-paced contact centre environment.
- Company: Join Animed, a leading supplier of animal medicines and pet products.
- Benefits: Enjoy up to 7 weeks' holiday, sharesave scheme, and flexible benefits.
- Other info: Hybrid working available after training with excellent career development opportunities.
- Why this job: Make a difference by delivering outstanding service to pet owners.
- Qualifications: Strong communication skills and a proactive, customer-first mindset.
The predicted salary is between 22000 - 26000 € per year.
40 hours per week | Monday–Friday Hybrid working available following training.
Exciting Opportunity at Animed. Established in 2010, Animed supplies animal medicines, pet food and accessories to customers across the UK. We're proud of our reputation for excellent customer service and are now looking to welcome a Customer Service Advisor to join our friendly and supportive Customer Care team. This is a full-time role (40 hours per week), primarily worked Monday to Friday, with the option to include weekend shifts for those who prefer additional flexibility.
If you enjoy helping people, thrive in a fast-paced environment and are passionate about delivering great service, we'd love to hear from you.
Shift Pattern
Core hours: Monday to Friday within operational hours (open hours 08:00 - 17:30).
What you'll be doing
- Answering inbound calls or emails in a busy contact centre environment.
- Resolving customer queries efficiently and professionally.
- Delivering outstanding service at every customer touchpoint.
- Accurately updating multiple IT systems.
- Capturing customer feedback to support continuous service improvement.
What we’re looking for
- Confident written and verbal communication skills.
- Ability to multitask and remain calm under pressure.
- Strong IT skills with excellent attention to detail.
- A proactive, customer‑first mindset able to handle the back‑to‑back nature of the role.
- Reliability and flexibility regarding working patterns.
What We Offer
- Up to 7 weeks' holiday (including buy/sell scheme).
- Sharesave scheme.
- Enhanced family leave.
- Discounted pet healthcare.
- Ongoing professional development.
- Flexible benefits including GymFlex and Cycle to Work.
Interested? Please indicate your availability for weekend working (optional) within your application and click Apply Now.
CVS Group is committed to building an inclusive workplace where differences are celebrated and everyone feels empowered to do their best work.
Customer Care Assistant in Norfolk employer: Southdown Veterinary Group
At Animed, we pride ourselves on fostering a supportive and inclusive work culture that values every team member's contribution. As a Customer Care Assistant, you'll enjoy up to 7 weeks of holiday, flexible working options, and opportunities for ongoing professional development, all while being part of a dedicated team that is passionate about delivering exceptional service to our customers. Join us in a rewarding role where your efforts directly impact the lives of pet owners across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Assistant in Norfolk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Animed. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service skills and how you handle pressure.
✨Tip Number 3
Show off your personality! During the interview, let your passion for helping people shine through. Share personal anecdotes that highlight your customer-first mindset and how you've gone above and beyond in previous roles.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Care Assistant in Norfolk
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love helping people! Share any experiences that highlight your customer service skills and how you thrive in a busy environment.
Be Clear and Concise:We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Avoid jargon and keep it professional yet friendly!
Highlight Your IT Skills:Since you'll be updating multiple IT systems, mention any relevant tech skills you have. Whether it's software you're familiar with or general computer proficiency, we want to know!
Tailor Your Application:Take a moment to customise your application for this role. Refer to the job description and align your skills and experiences with what we're looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Southdown Veterinary Group
✨Know the Company
Before your interview, take some time to research Animed. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Common Scenarios
As a Customer Care Assistant, you'll be dealing with various customer queries. Prepare for common scenarios you might face in the role. Think about how you would handle difficult customers or resolve complaints efficiently while maintaining a positive attitude.
✨Showcase Your Communication Skills
Since strong written and verbal communication skills are crucial for this position, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to get comfortable expressing yourself in a professional manner.
✨Highlight Your Flexibility
Animed values reliability and flexibility in working patterns. Be ready to discuss your availability, especially regarding weekend shifts. Emphasise your willingness to adapt and your proactive approach to meeting customer needs.
