At a Glance
- Tasks: Manage calls, schedule appointments, and provide emotional support to pet owners.
- Company: Join CVS Vets, a leading veterinary group dedicated to animal care.
- Benefits: Competitive salary, five weeks' leave, staff discounts, and wellbeing support.
- Other info: Clear career progression with training opportunities in a supportive environment.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience; veterinary setting experience is a bonus.
The predicted salary is between 12 - 12 £ per hour.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Falkland Veterinary Clinic.
Role Details
- Location: Falkland Veterinary Clinic
- Contract: Fixed-term contract - 6 months
- Hours: 20 hours a week
- Shift Pattern: Shift pattern TBD
Discover Our Practice
Falkland Veterinary Clinic, Newbury | CVS Vets
About CVS Vets
Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.
If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.
About the Role
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We're Looking For
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You
- Salary aligned with the National Minimum Wage
- Five weeks' annual leave (pro rata) per annum, plus bank holidays
- Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us. CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We're committed to building a workforce that reflects the diverse communities we serve.
Right to Work
Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
receptionist in Newbury employer: Southdown Veterinary Group
At CVS Vets, we prioritise the well-being of pets and their owners, creating a supportive and inclusive work environment at our Falkland Veterinary Clinic. As a Veterinary Receptionist, you'll enjoy competitive benefits including five weeks' annual leave, a structured career development pathway, and a strong emphasis on employee wellbeing, all while being part of a dedicated team that shares your passion for animal care. Join us to make a meaningful impact in the lives of pets and their families, where your skills are valued and your growth is nurtured.
Contact Details:
Southdown Veterinary Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land receptionist in Newbury
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on CVS Vets and the Falkland Veterinary Clinic. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in putting pets first.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for clients. Role-play common scenarios with friends or family to boost your confidence in handling calls and greeting clients warmly.
✨Tip Number 3
Show off your empathy! During the interview, share examples of how you've handled emotional situations in the past. This will demonstrate your ability to provide support to clients during distressing times, which is crucial in a veterinary setting.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the CVS Vets site. It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining our team.
We think you need these skills to ace receptionist in Newbury
Some tips for your application 🫡
Show Your Passion for Pets:When you're writing your application, let your love for animals shine through! Mention any relevant experiences you have with pets or in a veterinary setting to show us that you're the perfect fit for our team.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight your previous receptionist experience and any customer service skills that align with what we’re looking for at CVS Vets.
Be Professional Yet Personable:While we want to see your professional side, don’t forget to let your personality come through! We value empathy and a positive attitude, so share examples of how you've provided outstanding client care in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Southdown Veterinary Group
✨Know Your Stuff About Pets
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds, health issues, and general care will show your passion for animals and impress the interviewers at CVS Vets.
✨Practice Your Communication Skills
As a receptionist, you'll be the first point of contact for clients. Practise how you would greet clients and handle phone calls. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Show Empathy and Resilience
Prepare examples of how you've handled emotional situations in the past. Whether it's dealing with upset clients or stressful environments, demonstrating your ability to stay calm and supportive will resonate well with the team.
✨Familiarise Yourself with Their Systems
If you have experience with Microsoft Office or any database systems, be ready to discuss it. Research CVS Vets' practices and think about how you can contribute to their system utilisation, showing that you're proactive and tech-savvy.
