At a Glance
- Tasks: Manage calls, schedule appointments, and provide emotional support to clients.
- Company: Join CVS Vets, a leading veterinary group dedicated to animal care.
- Benefits: Competitive salary, five weeks annual leave, and staff discounts on pet care.
- Other info: Be part of an inclusive team that values diversity and personal growth.
- Why this job: Make a real difference in the lives of pets and their owners.
- Qualifications: Previous receptionist experience; veterinary setting experience is a bonus.
The predicted salary is between 25000 - 30000 £ per year.
Join our Team as a Veterinary Receptionist!
Role Details:
- Out of hours receptionist.
- Location: Newnham Court Veterinary Hospital.
- Contract: Permanent Annualised.
- Hours: 16.5 hrs.
- Shift Pattern: Tuesday, Thursday, Friday 6pm-1am; Saturday 1pm-1am every other week.
About CVS Vets
Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.
Responsibilities
- Manage Communication: Handle incoming calls and schedule appointments efficiently.
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism.
- Client Reception: Greet and register new clients, ensuring a warm welcome.
- Insurance Management: Process and manage insurance forms adeptly.
- Medication Distribution: Dispense medications as required.
- Financial Transactions: Process payments accurately and efficiently.
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism.
- System Utilisation: Organise patients using the in-house system efficiently.
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries.
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds.
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice.
Qualifications
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace.
- Strong communication skills paired with genuine empathy.
- Outstanding customer service skills and experience with the public.
- Positive attitude and superior teamwork abilities.
- Proficiency in Microsoft Office and database systems.
Benefits
- Salary aligned with the National Minimum Wage.
- Five weeks' annual leave (pro rata) per annum, plus bank holidays.
- Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days).
- Staff discount scheme on Veterinary bills and care.
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food.
- Employee Assistance Programme for confidential wellbeing support.
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
Inclusive Workplace Statement
CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We’re committed to building a workforce that reflects the diverse communities we serve.
EEO / Right to Work Statement
We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
OOH RECEPTIONIST in Maidstone employer: Southdown Veterinary Group
At CVS Vets, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where every team member is valued. As a Veterinary Receptionist at Newnham Court Veterinary Hospital, you'll enjoy competitive benefits including five weeks of annual leave, a long service award, and access to our Employee Assistance Programme, all while contributing to our mission of providing outstanding care for animals. Join us and be part of a dedicated community that prioritises both employee wellbeing and the welfare of pets.
Contact Details:
Southdown Veterinary Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land OOH RECEPTIONIST in Maidstone
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Southdown Veterinary Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Southdown Veterinary Group and let us see your personality shine through!
We think you need these skills to ace OOH RECEPTIONIST in Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Southdown Veterinary Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Southdown Veterinary Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Southdown Veterinary Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Southdown Veterinary Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Southdown Veterinary Group will surely appreciate.
