Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage calls, schedule appointments, and provide emotional support to pet owners.
- Company: Join CVS Vets, a leading veterinary group dedicated to animal care.
- Benefits: Competitive salary, generous leave, staff discounts, and mental health support.
- Why this job: Make a real difference in pets' lives while growing your career.
- Qualifications: Receptionist experience required; veterinary experience is a bonus.
- Other info: Enjoy a supportive team environment with clear career progression.
The predicted salary is between 13 - 16 £ per hour.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We are on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Ark Veterinary Clinic.
Location: To be based at our Long Eaton site - 13 St Johns Street, Long Eaton, Nottingham, NG10 1BW
Contract: Permanent
Hours: 16 hours per week
Shift Pattern: Monday - Friday, with a 1:5 share in the Saturday morning rota
About CVS Vets
Joining a CVS Vets-owned practice is more than just starting a job—it’s the beginning of a rewarding career with one of the UK’s leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you’ll become part of a supportive community focused on one goal: putting pets first.
If you’re looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.
About the Role
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Patient Triage: Confidently assess and triage patients as needed
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- Emergency Assistance: Support veterinarians and nurses during emergencies
- Surgery Room Maintenance: Clean and maintain surgery rooms to ensure a sterile environment
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We’re Looking For
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You
We understand that benefits matter. Here are just a few of the perks you’ll enjoy:
- Competitive salary aligned with the National Minimum Wage (effective 1 April 2025)
- Generous 5-week annual leave plus Bank Holidays (pro rata)
- A collaborative and supportive team environment
- Staff discounts on veterinary services and products
- Access to our Employee Assistance Programme and over 400 Mental Health First-Aiders
- And so much more!
Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you’ll gain the knowledge and confidence to deliver top-tier client service and advance your career with us. CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We’re committed to building a workforce that reflects the diverse communities we serve.
Ready to join us? Click the ‘Apply Now’ button below. Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Veterinary Receptionist in Long Eaton employer: Southdown Veterinary Group
Contact Detail:
Southdown Veterinary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Long Eaton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CVS Vets. Understand their mission and values, especially their commitment to putting pets first. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist, you'll be the first point of contact for clients. Role-play common scenarios with friends or family to boost your confidence in handling calls and greeting clients warmly. Remember, empathy and professionalism are key!
✨Tip Number 3
Showcase your customer service experience! Think of specific examples from your past roles where you went above and beyond for a client. Whether it was resolving an issue or providing emotional support, these stories will highlight your suitability for the role at CVS Vets.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Veterinary Receptionist in Long Eaton
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any relevant experiences you have with pets or in a veterinary setting to show us you're the perfect fit for our team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight your previous receptionist experience and any skills that align with what we’re looking for, like communication and customer service.
Be Professional Yet Personable: While we want to see your personality, remember to keep it professional. Use a friendly tone in your writing, but ensure your application is clear and concise, reflecting the professionalism we value at CVS Vets.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at CVS Vets.
How to prepare for a job interview at Southdown Veterinary Group
✨Know Your Stuff About Pets
Brush up on common pet care topics and veterinary practices. Being able to discuss animal health, behaviour, and the services offered at CVS Vets will show your passion and knowledge, making you stand out as a candidate.
✨Practice Your Communication Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Practise how you would greet clients, handle phone calls, and respond to inquiries. Role-playing with a friend can help you feel more confident and prepared.
✨Show Empathy and Resilience
Prepare examples of how you've handled emotional situations in the past. Demonstrating your ability to provide support and understanding during distressing times will resonate well with the interviewers, as it's a key part of the role.
✨Familiarise Yourself with the Systems
If you have experience with Microsoft Office or any database systems, be ready to discuss it. If not, do a bit of research on common veterinary software. Showing that you're tech-savvy will give you an edge in managing appointments and client information efficiently.
