Field Training and Support Partner in London

CVS Group plc is one of the UK's leading integrated veterinary services providers, with around 500 practices and a broad network of support teams across the UK and Australia. At CVS, people are at the heart of everything we do. We're committed to delivering high-quality services, supporting career development, and creating an environment where colleagues can learn, grow, and thrive.

The Field Training Support Partner plays a key role in delivering high-quality training, coaching, and field-based support to veterinary practices across the Healthy Pet Club (HPC), Petplan insurance and Direct Pet Cremation engagement. This role is focused on driving engagement, increasing adoption of key client offerings, and ensuring consistent understanding and application of best practice processes across all sites. Working closely with practice teams, Regional Directors, and external partners, the post holder will embed effective training, support performance improvement, and contribute to an outstanding client experience. This is a field-based role with extensive travel and therefore the position does come with a car. We estimate 70% of your time will be spent travelling across the UK.

Key Responsibilities

• Deliver hands‐on practical training and remote support to practice teams, ensuring clear, confident communication and effective problem resolution.
• Review monthly KPI reports to measure performance, track progress, and highlight opportunities.
• Continually review, develop, and enhance training materials to ensure colleagues are confident and capable in promoting Client Operations services and offerings to clients.
• Collaborate with internal teams to deliver consistent, up‐to‐date training and support across the UK and Northern Ireland.
• Monitor and evaluate the adoption of HPC, Petplan, and DPC processes, working closely with Regional Directors to drive continuous improvement and ensure compliance.
• Attend and contribute to regional and practice meetings to reinforce key messages, training, and engagement initiatives.
• Plan and manage a structured field diary to ensure targeted, efficient, and impactful delivery of support and training.
• Facilitate engaging training sessions to address knowledge gaps, ensuring alignment with standardised operational workflows and best practices.
• Gather, summarise, and communicate feedback from practices to the Client Operations team to support ongoing improvements.
• Provide responsive troubleshooting support for Regional, Practice colleagues across HPC, Insurance & Direct Pet Cremation.
• Maintain continuous review and enhancement of training delivery methods across Client Operations activities.
• Support key events such as New Graduate programmes to raise awareness and understanding of Client Operations.
• Lead and develop the HPC Champion network, driving engagement, knowledge sharing, and best practice through regular interaction and activity.
• Contribute to wider Client Operations priorities, supporting cross‐functional initiatives as required.

Key Skills Required

• Strong collaborator and team player.
• A strong understanding and experience of veterinary operations and workflows.
• Worked in a similar role before and has worked in a multi‐site role.
• Strong presentation skills.
• Excellent problem‐solving skills and the ability to work well under pressure.
• Excellent communication skills, both written and verbal with IT literacy especially of office, Powerpoint, Excel and practice management systems.
• Able to build networks quickly and effectively to respond and adapt as priorities change.
• Proven record of success in managing performance, improving business within matrix structures.
• Commercial awareness with a focus on KPI delivery.
• Ability to manage multiple projects, problem solve and be a self‐starter.
• Excellent presentation skills and ability to convey information in a succinct manner.
• Strong motivator and influencing skills.
• Ability to work independently and collaboratively to contribute effectively.
• Strong customer service and support orientation.
• Experience of working with the veterinary sector an advantage.
• Ability for sustained travel with overnight stays as required.
• Must hold a valid UK driving licence as 70% of role requires UK travel.

What We Offer

• Competitive salary and benefits package (including a car).
• Buy/sell holiday scheme.
• Field based working and a flexible approach where possible.
• Access to learning, education and development opportunities to support progression.
• A supportive network with strong collaboration across teams and functions.
• Wellbeing support and colleague‐focused policies.
• Company pension and access to a broad benefits offering.
• The opportunity to be part of a growing organisation focused on continuous improvement.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.