At a Glance
- Tasks: Lead a passionate team, manage schedules, and provide excellent customer service to pet owners.
- Company: Join CVS Vets, where pets are our priority and teamwork thrives.
- Benefits: Up to £30,000 salary, five weeks annual leave, and staff discounts on pet care.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience required; leadership skills and empathy are a plus.
The predicted salary is between 30000 - 30000 € per year.
Join Our Team as a Veterinary Receptionist – Team Lead! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of Veterinary Receptionist – Team Lead at Albavet Veterinary Surgeons.
Role Details
- Location: 24 Nicol Street, Kirkcaldy, Fife, KY1 1NY
- Contract: Permanent
- Hours: 40 hours per week
- Shift Pattern: Monday – Friday, working a varied shift pattern between 08.00 – 20.00, with a share in the 09.00 – 17.00 Weekend rota
About the Role
Day-to-day responsibilities will include:
- Leading the Receptionist team, including training and providing support and guidance
- Creating and managing the team rota
- Supporting with Recruitment and liaising with the internal recruitment team
Additional Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
Who We're Looking For
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Leadership skills would be highly desirable
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
Our Offer to You
- Salary will be up to £30,000 pro rata, dependent on experience and skills
- Five weeks' annual leave (pro rata) per annum, plus bank holidays
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Veterinary Receptionist - Team Lead in Kirkcaldy employer: Southdown Veterinary Group
At CVS Vets, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment for our Veterinary Receptionist – Team Lead at Albavet Veterinary Surgeons in Kirkcaldy. With a strong focus on employee wellbeing, we provide generous benefits including five weeks of annual leave, staff discounts on veterinary care, and an Employee Assistance Programme to ensure our team feels valued and appreciated. Join us to lead a passionate team dedicated to putting pets first while enjoying opportunities for personal and professional growth in a rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist - Team Lead in Kirkcaldy
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CVS Vets and Albavet Veterinary Surgeons. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in putting pets first.
✨Tip Number 2
Practice your communication skills! As a Veterinary Receptionist – Team Lead, you'll need to be an excellent communicator. Try role-playing common scenarios with a friend or family member to boost your confidence and ensure you can handle those emotional situations with empathy.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you've led a team or supported others. Be ready to share these stories during your interview to demonstrate that you have what it takes to guide the Receptionist team effectively.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly on our site, you’ll streamline the process and increase your chances of landing that dream job with us at CVS Vets.
We think you need these skills to ace Veterinary Receptionist - Team Lead in Kirkcaldy
Some tips for your application 🫡
Show Your Passion for Pets:When you're writing your application, let your love for animals shine through! We want to see that you genuinely care about pets and their wellbeing, so share any relevant experiences or stories that highlight your enthusiasm.
Highlight Your Leadership Skills:As a Team Lead, we’re looking for someone who can guide and support others. Make sure to mention any previous leadership roles or experiences where you’ve trained or managed a team. This will show us you’re ready to take charge!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing, like 'excellent customer service' and 'communication skills', to make it clear you’re the right fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Southdown Veterinary Group
✨Know Your Stuff
Make sure you brush up on your veterinary knowledge and customer service skills. Familiarise yourself with common pet-related queries and the services offered by CVS Vets. This will help you answer questions confidently and show your passion for animal care.
✨Showcase Your Leadership Skills
As a Team Lead, you'll need to demonstrate your leadership abilities. Think of examples from your past experiences where you've successfully led a team or trained others. Be ready to discuss how you can motivate and support your team at Albavet Veterinary Surgeons.
✨Practice Empathy
In this role, you'll encounter emotional situations with pet owners. Prepare to share how you've handled similar scenarios in the past. Highlight your ability to empathise and provide comfort, as this is crucial for creating a welcoming environment for clients.
✨Be Ready for Role-Specific Questions
Expect questions about managing rotas, handling appointments, and dealing with insurance forms. Think through how you would approach these tasks and be prepared to discuss your organisational skills and attention to detail. This will show that you're ready to hit the ground running!
