At a Glance
- Tasks: Manage client communications and provide exceptional support in a veterinary setting.
- Company: Join CVS Vets, a leading veterinary group dedicated to pet care.
- Benefits: Competitive salary, five weeks' leave, staff discounts, and wellbeing support.
- Other info: Clear career development pathway and a commitment to inclusivity.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience; veterinary experience is a bonus.
The predicted salary is between 20000 - 22000 £ per year.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our West Mount Vets.
Role Details
- Location: To be based at our Halifax site - 187 Pellon Lane, Halifax, HX1 5RJ, but may include cover at our other sites if/when needed.
- Contract: Permanent
- Hours: 21 hours per week
- Shift Pattern: Monday - Friday, including a 1:7 share in the Weekend rota.
About the Role
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We're Looking For
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You
- Salary aligned with the National Minimum Wage
- Five weeks' annual leave (pro rata) per annum, plus bank holidays
- Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
Career Development
Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.
Inclusive Workplace
CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We're committed to building a workforce that reflects the diverse communities we serve.
Ready to Join?
Ready to join us? Apply now.
Right to Work
Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Veterinary Receptionist in Halifax employer: Southdown Veterinary Group
At CVS Vets, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where your passion for animal care can truly shine. Located in Halifax, our practice not only provides competitive benefits such as five weeks of annual leave and a structured career development pathway, but also fosters a culture of empathy and teamwork, ensuring that every team member feels valued and empowered to grow within the organisation. Join us and be part of a dedicated community committed to putting pets first while enjoying meaningful career opportunities.
Contact Details:
Southdown Veterinary Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Halifax
✨Tip Number 1
Get to know the practice! Before your interview, check out CVS Vets online. Familiarise yourself with their mission and values, and think about how your passion for pets aligns with their goals. This will show them you’re genuinely interested!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your communication skills and empathy, which are key for a Veterinary Receptionist. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can help convey your enthusiasm for the role and your respect for the practice’s environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about joining the CVS Vets team!
We think you need these skills to ace Veterinary Receptionist in Halifax
Some tips for your application 🫡
Show Your Passion for Pets:When writing your application, let your love for animals shine through! Share any experiences you've had with pets or in a veterinary setting to show us you're the perfect fit for our team.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service or reception roles. We want to see how your skills align with what we do at CVS Vets, so don’t hold back!
Be Professional Yet Personable:In your cover letter, strike a balance between professionalism and warmth. We’re looking for someone who can handle emotional situations with grace, so let us know how you connect with clients.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role at CVS Vets.
How to prepare for a job interview at Southdown Veterinary Group
✨Know Your Stuff About Pets
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds, health issues, and general care will show your passion for animals and impress the interviewers at CVS Vets.
✨Practice Your People Skills
As a Veterinary Receptionist, you'll be dealing with clients who may be stressed about their pets. Practise responding to emotional situations with empathy and professionalism. Role-play scenarios with a friend to get comfortable with handling tough conversations.
✨Familiarise Yourself with the Role
Take a good look at the job description and understand the key responsibilities. Be ready to discuss how your previous experience as a receptionist can translate into this role, especially in managing communication and client care.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how CVS Vets supports its staff. This shows you're genuinely interested in being part of their community and committed to putting pets first.
