At a Glance
- Tasks: Manage calls, schedule appointments, and provide emotional support to clients.
- Company: Werrington Veterinary Centre, a welcoming and inclusive workplace.
- Benefits: Competitive salary, five weeks' leave, staff discounts, and wellbeing support.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Join a passionate team and make a difference in pet care.
- Qualifications: Previous receptionist experience; veterinary setting experience is a bonus.
The predicted salary is between 25000 - 30000 £ per year.
Join Our Team as a Veterinary Receptionist!
Location: Werrington Veterinary Centre, Peterborough, PE4 6LA
Contract: Full time, permanent
Hours: 30 hours per week
Shift Pattern: Various shift times, including an 8.15am start and 7.15pm finish. Approximately 8 hours a day, 5 days a week. Variable work pattern may be explored.
Role Details:
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Ensure every client feels welcomed and valued at our practice
Who We're Looking For:
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You:
- Salary aligned with the National Minimum Wage
- Five weeks' annual leave (pro rata) per annum, plus bank holidays
- Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products, and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated
Additional Information:
We are dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We are committed to building a workforce that reflects the diverse communities we serve.
Right to Work: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Receptionist in Glinton employer: Southdown Veterinary Group
At Werrington Veterinary Centre, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where every team member is valued. Our commitment to employee wellbeing is reflected in our generous benefits package, including five weeks of annual leave, a Long Service Award, and discounts on veterinary care, ensuring that you feel appreciated and motivated in your role as a Veterinary Receptionist. Located in Peterborough, we foster a culture of empathy and teamwork, providing opportunities for personal and professional growth while making a meaningful impact in the lives of our clients and their pets.
Contact Details:
Southdown Veterinary Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Glinton
✨Tip Number 1
Get to know the company! Research Werrington Veterinary Centre and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for clients. Role-play with a friend or family member to get comfortable handling calls and inquiries, ensuring you come across as warm and professional.
✨Tip Number 3
Showcase your empathy! In a veterinary setting, clients may be distressed about their pets. Prepare examples of how you've handled emotional situations in the past, demonstrating your ability to provide support while maintaining professionalism.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Werrington Veterinary Centre. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist in Glinton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, we’re looking for someone who can connect with clients, so show us how you’d do that!
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in customer service or as a receptionist. If you've worked in a veterinary setting before, shout about it! We love seeing how your background aligns with what we need.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out – we want to see what makes you a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Southdown Veterinary Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with managing communication, handling inquiries, and providing emotional support to clients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Empathy
Given the nature of the job, it's crucial to convey your ability to handle emotional situations with grace. Prepare examples from your past experiences where you've provided exceptional customer service or support, especially in challenging circumstances. This will highlight your suitability for the role.
✨Practice Common Interview Questions
Anticipate questions related to your previous experience as a receptionist and your ability to work in a veterinary setting. Practising your responses can help you articulate your thoughts clearly and confidently during the interview. Don't forget to prepare questions to ask them too!
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance not only shows respect for the interviewers but also reflects your understanding of the professional environment you'll be working in as a Veterinary Receptionist.
