At a Glance
- Tasks: Lead a team of receptionists and ensure a warm welcome for clients.
- Company: Join a caring veterinary practice in Doncaster with a supportive environment.
- Benefits: Enjoy five weeks' annual leave, staff discounts, and wellbeing support.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a difference in pet care while developing your leadership skills.
- Qualifications: Previous receptionist experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join Our Team as a Head Veterinary Receptionist
Role Details
- Location: Doncaster Hospital – 51 Bawtry Road, Doncaster, DN4 7AA
- Contract: Permanent, Full‑time
- Hours: 40 hours per week
- Shift Pattern: Monday – Friday with a share on the weekend rota
About the Role
Day‑to‑day responsibilities include:
- Managing the Receptionist team, including training and providing support and guidance
- Being the point of contact for complaints and escalations
- Line management and conducting team 1‑2‑1s/check‑ins
- Creating and managing the team rota
- Supporting recruitment and liaising with the internal recruitment team
Additional day‑to‑day duties include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to clients when they arrive at the practice
Who We're Looking For
- Previous Receptionist experience is essential
- Leadership skills would be highly desirable
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
Our Offer to You
- Salary will be dependent on experience and skills
- Five weeks’ annual leave (pro rata) per annum, plus bank holidays
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, offering discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated
Head Receptionist in Doncaster employer: Southdown Veterinary Group
At Doncaster Hospital, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment for our Head Veterinary Receptionist. With a focus on employee wellbeing, we provide generous benefits such as five weeks of annual leave, a staff discount scheme, and an Employee Assistance Programme to ensure our team feels valued and appreciated. Join us in a role that not only fosters professional growth through leadership opportunities but also allows you to make a meaningful impact in the lives of our clients and their pets.
Contact Details:
Southdown Veterinary Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Receptionist in Doncaster
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, let them see your enthusiasm for their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished. It shows you care about the role and respect the interviewers’ time.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your appreciation for the opportunity to interview.
We think you need these skills to ace Head Receptionist in Doncaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head Receptionist role. Highlight your previous receptionist experience and any leadership skills you have. We want to see how your background fits with what we're looking for!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Share why you're passionate about this role and how you can bring a warm and welcoming experience to our clients. Let us know what makes you the perfect fit for our team.
Showcase Your Communication Skills:As a Head Receptionist, excellent communication is key. In your application, demonstrate your ability to handle queries and complaints effectively. We love seeing examples of how you've dealt with challenging situations in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Southdown Veterinary Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Head Veterinary Receptionist role. Familiarise yourself with the day-to-day responsibilities and think about how your previous experience aligns with managing a team, handling complaints, and providing excellent customer service.
✨Showcase Your Leadership Skills
Since leadership skills are highly desirable for this position, be prepared to discuss your past experiences in managing teams. Share specific examples of how you've trained staff, handled escalations, or created rotas, and highlight your ability to support and guide your team effectively.
✨Demonstrate Empathy and Communication
As an excellent communicator, you’ll need to show that you can handle potentially distressing situations with empathy. Prepare to discuss scenarios where you've dealt with upset clients or challenging situations, and explain how you maintained professionalism while providing a warm and welcoming experience.
✨Brush Up on Your Tech Skills
Proficiency in Microsoft Office and database management is key for this role. Make sure you're comfortable discussing your experience with these tools. If you have any specific software knowledge relevant to veterinary practices, be ready to mention that too!
