At a Glance
- Tasks: Help customers with their queries in a fast-paced contact centre environment.
- Company: Join Animed, a leading supplier of animal medicines and pet products in the UK.
- Benefits: Earn £12.71 per hour, enjoy up to 7 weeks' holiday, and access flexible benefits.
- Other info: Flexible working patterns available, with opportunities for professional development.
- Why this job: Make a difference by delivering outstanding service and supporting pet owners.
- Qualifications: Strong communication skills, multitasking ability, and a customer-first mindset.
The predicted salary is between 12.71 - 12.71 £ per hour.
Exciting Opportunity at Animed established in 2010, Animed supplies animal medicines, pet food and accessories to customers across the UK. We're proud of our reputation for excellent customer service and are now looking to welcome a Customer Service Advisor to join our friendly and supportive Customer Care team.
Shift Patterns:
- Full time / Part time available
- Part time 20+ hours per week
- Flexible lunch-cover shifts across Monday to Friday, examples including: 10am–3pm, 11am–4pm, 12pm–5pm
- Full time 40 hours per week | Monday–Friday within operational hours (open hours 08:00 - 17:30)
- Flex; option to include weekend shifts for those who prefer additional flexibility
Pay: £12.71 per hour
Location: office in Diss, Hybrid working available following initial training - based on maintaining performance (No fully Remote Options)
If you enjoy helping people, thrive in a fast-paced environment and are genuinely passionate about delivering great service, we'd love to hear from you.
What you'll be doing:
- Answering inbound calls or emails in a busy contact centre environment - this is the core part of the role.
- Resolving customer queries efficiently and professionally
- Delivering outstanding service at every customer touchpoint
- Accurately updating multiple IT systems
- Capturing customer feedback to support continuous service improvement
What we're looking for:
- Confident written and verbal communication skills
- Ability to multitask and remain calm under pressure
- Strong IT skills with excellent attention to detail
- A proactive, customer-first mindset able to handle back to back nature of the role
- Reliability and flexibility regarding working patterns
What We Offer:
- Pay, £12.71 per hour
- Up to 7 weeks' holiday (including buy/sell scheme)
- Additional holiday entitlement with service (up to 5 years)
- Sharesave scheme
- Enhanced family leave
- Discounted pet healthcare
- Ongoing professional development
- Flexible benefits including GymFlex and Cycle to Work
Interested? Please indicate your availability for weekend working (optional) within your application and click Apply Now. CVS Group is committed to building an inclusive workplace where differences are celebrated and everyone feels empowered to do their best work.
Customer Care Advisor in Diss employer: Southdown Veterinary Group
At Animed, we pride ourselves on fostering a supportive and inclusive work environment where our Customer Care Advisors can thrive. With flexible working patterns, generous holiday allowances, and a commitment to ongoing professional development, we empower our employees to grow while delivering exceptional service to our customers. Join us in Diss, where your passion for helping others will be valued and rewarded.
Contact Details:
Southdown Veterinary Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor in Diss
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Southdown Veterinary Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Southdown Veterinary Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Advisor in Diss
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Southdown Veterinary Group:Your cover letter is your chance to shine! Tell us why you want to work at Southdown Veterinary Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Southdown Veterinary Group!
How to prepare for a job interview at Southdown Veterinary Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
