At a Glance
- Tasks: Answer calls, book appointments, and provide excellent customer service to our equine clients.
- Company: Join the passionate team at Western Counties Equine Hospital in beautiful Devon.
- Benefits: Enjoy competitive pay, five weeks' leave, and discounts on veterinary care.
- Other info: Be part of a diverse team that values your unique contributions.
- Why this job: Combine your love for horses with a rewarding role in a supportive environment.
- Qualifications: Previous receptionist experience and equine knowledge are essential.
The predicted salary is between 25000 - 30000 € per year.
We are seeking an enthusiastic individual with a knowledge of horses to join us as a Receptionist at Western Counties Equine Hospital.
Location: Western Counties Equine Hospital, Culmstock, Devon, EX15 3LA
Contract: 9 Month Fixed Term Contract
Hours: 37.8 hrs per week
Shift Pattern: The office is open Monday – Friday between 08.30 – 17.30. With a 2:5 share in Saturday mornings 08.30 - 13.00.
About the role
Day‑to‑day duties of the role will include:
- Answering phones and booking appointments
- Logistical planning of Vet's diaries
- Responding to queries via phone, in person and email
- Registering new clients
- Dealing with account queries and payments
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
What we're looking for in our Equine Veterinary Receptionist
- Previous Receptionist experience is essential; veterinary and equine experience is a plus!
- Experience with horses or equine knowledge is desired
- The ability to multi-task and prioritise your workload is essential
- Resilient with the ability to cope with busy and potentially emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
Our Offer to You
We understand that benefits matter. Here are just a few of the perks you'll enjoy:
- Salary aligned with the National Minimum Wage
- Five weeks' annual leave (pro rata) per annum, plus bank holidays
- Staff discount scheme on Veterinary bills and care
- Staff discount on AnimedDirect, our online dispensary, where you can benefit from discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We are committed to building a workforce that reflects the diverse communities we serve.
Attention: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Veterinary Equine Receptionist in Cullompton employer: Southdown Veterinary Group
At Western Counties Equine Hospital, we pride ourselves on being an excellent employer that values our team members and their contributions. Located in the picturesque Culmstock, Devon, we offer a supportive work culture with opportunities for personal and professional growth, alongside competitive benefits such as five weeks' annual leave, staff discounts, and an Employee Assistance Programme. Join us to be part of a dedicated team that celebrates diversity and empowers you to thrive in a rewarding environment focused on equine care.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Equine Receptionist in Cullompton
✨Tip Number 1
Get to know the practice! Before your interview, check out Western Counties Equine Hospital's website and social media. Familiarising yourself with their services and values will help you stand out and show your genuine interest in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and handling emotional situations. Think of examples from your past experiences that highlight your skills, especially in a veterinary or equine context.
✨Tip Number 3
Show off your equine knowledge! If you have experience with horses, be sure to mention it during your interview. This will demonstrate your passion for the field and how you can connect with clients who share that love.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Veterinary Equine Receptionist in Cullompton
Some tips for your application 🫡
Show Your Passion for Horses:Make sure to highlight your knowledge and experience with horses in your application. We want to see your enthusiasm for equine care, so don’t hold back on sharing any relevant experiences!
Tailor Your CV and Cover Letter:Take the time to customise your CV and cover letter for this role. Use keywords from the job description to show us that you understand what we’re looking for and how you fit the bill.
Highlight Your Customer Service Skills:Since you'll be dealing with clients regularly, emphasise your customer service experience. Share examples of how you've provided excellent service in previous roles, especially in busy or emotional situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Southdown Veterinary Group
✨Know Your Equine Stuff
Brush up on your knowledge of horses and equine care. Being able to discuss common equine health issues or the basics of horse behaviour can really impress the interviewers. They want to see that you’re not just a receptionist, but someone who understands their world.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you’ve dealt with difficult situations or gone above and beyond for a client. This will demonstrate your ability to handle the emotional aspects of the job.
✨Practice Multi-tasking Scenarios
Since the role requires juggling multiple tasks, consider practising scenarios where you have to manage phone calls, appointments, and client queries simultaneously. This will help you articulate your multi-tasking skills during the interview.
✨Be Ready to Discuss Teamwork
The interviewers will likely want to know how you work within a team. Prepare to share experiences where you collaborated with others, especially in high-pressure situations. Highlight your positive attitude and how it contributes to a supportive work environment.
