At a Glance
- Tasks: Provide exceptional client service and support the veterinary team at the front desk.
- Company: Barton Veterinary Hospital, a caring and inclusive workplace.
- Benefits: Competitive salary, five weeks annual leave, and staff discounts on pet care.
- Other info: Join a diverse team with opportunities for career growth and wellbeing support.
- Why this job: Make a difference in pets' lives while developing your career in a supportive environment.
- Qualifications: Previous receptionist experience; veterinary setting experience is a bonus.
The predicted salary is between 25000 - 30000 £ per year.
Location: Barton Veterinary Hospital, Canterbury
Contract: Permanent
Hours: 32 hours per week; 1 of every 5 Saturdays (8:00 a.m.–12:00 p.m.)
Role Overview
Provide exceptional client service and support the veterinary team by managing front‑desk operations, patient records, finances and client communication.
Responsibilities
- Handle incoming calls, schedule appointments and ensure efficient front‑desk workflow.
- Respond to client enquiries via phone, email and in‑person interactions with professionalism.
- Greet and register new clients, ensuring a warm welcome.
- Process and manage insurance forms accurately.
- Dispense medications as required.
- Process payments and manage financial transactions accurately.
- Provide empathy and understanding to clients during distressing times while maintaining professionalism.
- Organise patients within the in‑house system efficiently.
- Liaise with veterinary practices to address patient needs and queries.
- Make necessary phone calls regarding debts, belongings and refunds.
- Ensure every client feels welcomed and valued at the practice.
Required Qualifications
- Previous experience as a receptionist; experience in a veterinary setting is a bonus.
- Resilience and the ability to handle emotional situations with grace.
- Strong communication skills paired with genuine empathy.
- Outstanding customer service skills and experience with the public.
- Positive attitude and superior teamwork abilities.
- Proficiency in Microsoft Office and database systems.
Benefits
- Salary aligned with the National Minimum Wage.
- Five weeks’ annual leave (pro‑rata) per annum, plus bank holidays.
- Long Service Award – an extra day of annual leave for each year of service, up to five additional days.
- Staff discount scheme on veterinary bills and care.
- Staff discount on Animed Direct, the online dispensary offering pet medicines, products and food.
- Employee Assistance Programme for confidential wellbeing support.
- Career development pathway with structured training and advancement opportunities.
We are dedicated to fostering an inclusive workplace and celebrate diversity. We are committed to building a workforce that reflects the communities we serve.
Right to work: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship.
Receptionist in Canterbury employer: Southdown Veterinary Group
Barton Veterinary Hospital is an exceptional employer that prioritises employee wellbeing and professional growth. With a supportive work culture, generous benefits including five weeks of annual leave and a structured career development pathway, we ensure our team feels valued and empowered. Located in Canterbury, we celebrate diversity and inclusivity, making it a rewarding place to work for those passionate about animal care and client service.
Contact Details:
Southdown Veterinary Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Canterbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Barton Veterinary Hospital. Understanding their values and services will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and skills confidently, especially when discussing your customer service abilities.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in Canterbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially any previous receptionist roles or customer service experience. We want to see how your skills align with the responsibilities listed in the job description!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for veterinary care and how you can contribute to our team. Don’t forget to mention your empathy and communication skills – they’re key for this role!
Showcase Your Soft Skills:In a role like this, soft skills are just as important as technical ones. Highlight your resilience, teamwork abilities, and how you handle emotional situations with grace. We love seeing candidates who can connect with clients on a personal level!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Southdown Veterinary Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a veterinary receptionist. Familiarise yourself with managing front-desk operations, handling client communications, and processing payments. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a veterinary receptionist, you'll often deal with clients during emotional times. Prepare examples from your past experiences where you've demonstrated empathy and understanding. This will highlight your ability to connect with clients and provide exceptional service, which is crucial for this position.
✨Practice Common Scenarios
Think about common situations you might face in the role, like handling difficult calls or scheduling appointments. Practising how you'd respond to these scenarios can help you feel more prepared and less anxious during the interview. It also shows that you can think on your feet!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle challenging client interactions. This not only shows your interest in the role but also helps you gauge if the workplace is the right fit for you.
